Noel Enciso
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Resourceful Assistant Operations Manager known for high productivity and efficient task completion. Possess specialized skills in workflow optimization, team leadership, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team synergy.
Overview
5
5
years of professional experience
Work History
Assistant Operations Manager
12.2024 - Current
- Process all corporate directives, Task compliances, Key Survey information request and any additional communications related to store activities.
- Assist in ordering merchandise, process damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention.
- Adhere to policies and procedures including safety guidelines and ensure all associates follow company policies and procedures.
- Help customers in a positive, approachable manner and address any questions or concerns they have.
Route Service Representative
06.2023 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Maintained positive relationships with customers to promote continued business opportunities.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Customer Service Assistance
12.2020 - 12.2021
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Determine proper storage methods, identification, and stock location based on turnover and physical capabilities of facilities.
Education
Bachelor of Arts - Sexual Communication
The University of Illinois at Urbana-Champaign
Urbana, ILSkills
- Bilingual
- Networking Abilities
- Leadership
- Inventory management
- Process compliance
- Customer relationship management
- Data analysis
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Attention to detail
- Customer satisfaction
- Interpersonal skills
- Business forecasting
Timeline
Assistant Operations Manager
12.2024 - Current
Route Service Representative
06.2023 - Current
Customer Service Assistance
12.2020 - 12.2021
Bachelor of Arts - Sexual Communication
The University of Illinois at Urbana-Champaign