Noel Goff
Au Sable Forks,NY
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Sunshine Studio
2019.02 - 2023.07
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained daily, monthly and quarterly records of costs and revenue.
Senior Billing Specialist
Mountain Medical Services
2010.10 - 2019.02
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Monitored customer accounts to identify and rectify billing issues.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Prepared and submitted monthly billing reports to management for financial overview.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- ICD-9 and 10 medial coding.
- Responded to customer concerns and questions on daily basis.
Accounts Receivable Specialist
North Country Home Services
2007.11 - 2010.10
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks software to manage invoices and payments.
- Developed and maintained positive relationships with clients to maximize collections.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Generated monthly accounts receivable reports to submit developments for management review.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Education
Associate of Science - Business Administration
North Country Community College
Saranac Lake, NY06.2005
Skills
- Business Administration
- Team Oversight
- Staff Management
- Profit and Loss Analysis
Timeline
Owner/Operator
Sunshine Studio
2019.02 - 2023.07
Senior Billing Specialist
Mountain Medical Services
2010.10 - 2019.02
Accounts Receivable Specialist
North Country Home Services
2007.11 - 2010.10
Associate of Science - Business Administration
North Country Community College
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