Noel Lewis
Kingsland,GA
Summary
Results-driven professional with strong customer service skills and experience in appointment scheduling and data entry. Committed to enhancing client satisfaction through effective communication and attention to detail.
Overview
6
6
years of professional experience
Work History
Receptionist
Smith.ai
Kingsland, GA
01.2026 - Current
- Scheduled client appointments using company software for effective time management. using company-specific software for client consultations.
- Managed incoming calls, directing them to appropriate team members to enhance communication flow.
- Assisted clients with inquiries about services and company offerings to facilitate informed decision-making and improve client engagement.
- Updated client records in database for accuracy in the database accurately to maintain up-to-date information.
- Entered data into various computer systems, ensuring accuracy and integrity of client records for operational efficiency.
Customer Service Representative
Alorica
Kingsland, GA
10.2022 - 12.2022
- Delivered customer service that resolved complaints promptly, enhancing overall customer experience.
- Resolved customer complaints using effective communication and problem-solving skills, enhancing customer satisfaction.
- Resolved inquiries on prescriptions and insurance, clarifying coverage details for customers.
- Answered customer inquiries and provided accurate information about products and services, supporting informed purchasing decisions.
- Addressed billing issues and processed payments, facilitating smooth transactions for customers.
- Coordinated with doctors and pharmacies to secure authorizations and replacements, enhancing service efficiency.
- Maintained positive attitude while managing high call volumes in fast-paced environment, ensuring consistent service quality.
Customer Service Representative
Teleperformance USA
Kingsland, GA
01.2022 - 12.2022
- Cultivated relationships with customers and dealerships to enhance issue resolution process.
- Evaluated customer inquiries to provide customized solutions, leading to improved issue resolution.
- Resolved customer issues via inbound calls and emails, ensuring satisfaction.
- Documented call records to assist in potential legal proceedings.
Crew
McDonald's
Kings Bay Base, GA
01.2020 - 09.2021
- Delivered exceptional customer service, fostering a welcoming atmosphere for guests.
- Served food promptly, enhancing guest satisfaction and overall dining experience.
- Coordinated with team members to effectively manage peak hour demands.
- Trained new crew members on operational processes and standards to enhance team performance.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed cash handling procedures during transactions and maintained accuracy.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NH04-2026
Skills
- Customer service
- Data entry
- Microsoft Office
- Typing accuracy & speed
- Organizational skills
- Attention to detail
- Effective communication
- Written communication
- Time management
- Problem-solving
- Empathy
- Computer literacy
- Proofreading
- Appointment scheduling
Timeline
Receptionist
Smith.ai
01.2026 - Current
Customer Service Representative
Alorica
10.2022 - 12.2022
Customer Service Representative
Teleperformance USA
01.2022 - 12.2022
Crew
McDonald's
01.2020 - 09.2021
Bachelor of Arts - Communications
Southern New Hampshire University