Noel Ortiz
Miami,FL
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 8 years of experience in Property/Asset management.
Overview
2
2
Languages
2
2
Certifications
8
8
years of professional experience
Work History
Biller
JOLN Construction
02.2019 - 09.2024
- Processed billing records, invoices, and payment applications with accuracy for construction projects.
- Reconciled job costs, purchase orders, and subcontractor billing before submitting invoices.
- Coordinated with project managers to verify billing details, change orders, and contract terms.
- Maintained organized billing files, lien waivers, and compliance documents for audit readiness.
HUD Support Specialist
24 Asset Management
11.2025 - Current
- Responded to client inquiries and resolved routine support requests with accuracy.
- Tracked service tickets and updated case notes to maintain clear issue history.
- Coordinated with internal teams to escalate complex account concerns promptly.
- Monitored work queues and prioritized pending tasks to support service timelines.
- Adapted quickly to new systems, policies, and support expectations.
- Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FLSecurity Student | Security D License - undefined
Florida Security School
Miami, FLSkills
- Customer relationship management
- Remote support
- Relationship management
- Data management
- HUD compliance (Yardi Voyager P260)
- C Number holder
- Case management
- Client relations
- Teamwork and collaboration
- Team collaboration
- Relationship building
- Bilingual communication
Certification
Adobe Illustrator, Certified in High School through program.
Microsoft Office 365 Certified
Languages
English
Spanish
Personal Information
Date of Birth: 2000-04-13
Timeline
HUD Support Specialist
24 Asset Management
11.2025 - Current
Biller
JOLN Construction
02.2019 - 09.2024
Security Student | Security D License - undefined
Florida Security School
High School Diploma -
Miami Coral Park Senior High School