Noel Santana
Allentown,PA
Summary
A proven leader with strengths in communication, team leadership and cultivating business partnerships to successfully develop and execute effective strategies that achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Account Manager
Accurate Personnel
Allentown, PA
10.2022 - 04.2025
- Boosted client satisfaction through strong relationship building and prompt needs assessment.
- Achieved high client retention by delivering exceptional customer service and anticipating needs.
- Managed diverse account portfolio, ensuring timely communication and effective problem resolution.
- Resolved escalated issues, preserving relationships and preventing loss of valuable clients.
- Established clear communication channels between clients and internal teams, facilitating seamless project execution.
- Developed training materials for new hires, enhancing onboarding process efficiency.
Senior Recruiter
Epic Personnel
Allentown, PA
10.2021 - 08.2022
- Maintaining accountability for the entire recruiting process as defined by the client.
- Interfacing with the Hiring managers and Human Resources to ensure client satisfaction.
- Developing expertise in understanding the clients business operation and staffing needs.
- Managed sourcing strategies to maintain a steady pipeline of candidates for hard to fill positions.
- Collaborated with On-Site Managers to schedule interviews In-person.
- Meetings with Operations via Zoom.
Education
GED - undefined
SUNY Brooklyn Educational Opportunity Center
Brooklyn, NY06.2009
Skills
- Bilingual
- Microsoft office
- Sales
- Sourcing Administrative Support
- Avionte Applicant Tracking System
- Human Resources
Timeline
Account Manager
Accurate Personnel
10.2022 - 04.2025
Senior Recruiter
Epic Personnel
10.2021 - 08.2022
GED - undefined
SUNY Brooklyn Educational Opportunity Center