Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noel Tineo

The Bronx

Summary

Dynamic professional with a proven track record at J.P. Morgan Chase, excelling in data center management and network troubleshooting. Adept at enhancing operational efficiency through strategic problem-solving and effective team collaboration. Recognized for building strong client relationships for Company's like Verizon, AT&T, Intuit, and Synergy and driving sales growth, leveraging expertise in CRM software and customer service.

Overview

16
16
years of professional experience

Work History

Help Desk Specialist/Global Administration

ADJMI Apparel Group
11.2024 - Current
  • Provided technical support for software and hardware issues, enhancing user experience.
  • Assisted in troubleshooting network connectivity problems to maintain operational efficiency.
  • Documented user inquiries and resolutions in ticketing system for knowledge management.
  • Collaborated with team members to resolve complex IT issues promptly and effectively.
  • Educated users on software applications and best practices to improve performance.

Data Center Engineer

J.P. Morgan Chase Corporate Center
07.2022 - 07.2024
  • Managed data center equipment installation and configuration to ensure optimal performance.
  • Conducted routine systems monitoring to identify potential issues and enhance reliability.
  • Collaborated with cross-functional teams to develop and implement disaster recovery plans.
  • Streamlined hardware maintenance processes, reducing downtime and improving efficiency.
  • Implemented security protocols for data protection, ensuring compliance with industry standards.

Sales Manager / Client Success Account Manager

Richard Allen Inc
06.2009 - 08.2019
  • Developed and executed sales strategies to drive revenue growth and market penetration.
  • Analyzed market trends to identify new business opportunities and optimize sales efforts.
  • Led a team of sales representatives, providing training and mentoring to enhance performance.
  • Established strong relationships with key clients, resulting in increased customer loyalty and retention.
  • Outside Business-to-Business and Business-to-Consumer sales role representing several of the world's largest telecommunication and payment processing brands focused on face-to-face, relationship-based marketing and sales.
  • Developed face-to-face marketing relationships for companies including AT&T, Verizon, Intuit, and Synergy.

Education

Associate of Arts -

Rockland Community College
Suffern, NY

Skills

  • Network troubleshooting
  • Remote support
  • Software knowledge
  • Help desk software
  • Customer education
  • Technical support
  • CRM software
  • Operating systems
  • Ticketing systems
  • Service ticket tracking
  • Teamwork
  • Customer service
  • Microsoft windows and office
  • Problem-solving abilities
  • Reliability
  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Sales expertise
  • Product knowledge
  • Sales presentations
  • Client relationship management
  • Sales strategy development
  • Positive and upbeat
  • Direct sales
  • Sales process
  • Sales planning
  • Sales tracking
  • Account management
  • Sales operations
  • Sales coaching
  • Sales reporting
  • Performance management
  • Solution selling
  • KPI tracking
  • Lead generation
  • Order management
  • Business development and planning

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Help Desk Specialist/Global Administration

ADJMI Apparel Group
11.2024 - Current

Data Center Engineer

J.P. Morgan Chase Corporate Center
07.2022 - 07.2024

Sales Manager / Client Success Account Manager

Richard Allen Inc
06.2009 - 08.2019

Associate of Arts -

Rockland Community College

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