Noel Torres
Pennsauken,New Jersey
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
State Farm
11.2023 - Current
- Fostered strong client relationships to understand needs and drive satisfaction.
- Developed strategic account plans to enhance customer engagement and retention.
- Coordinated cross-functional teams to ensure timely delivery of services and solutions.
- Analyzed market trends to identify opportunities for account growth and expansion.
Customer Success Agent
Freedom Mortgage Corporation
08.2023 - 09.2023
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Established strong customer relationships, building recommendations and loyalty.
Retail Associate Manager
T-Mobile
03.2019 - 04.2023
- Drove sales through customer relationship building and suggestive selling techniques
- Liaised with management to communicate customer feedback and recommendations
- Operated cash register and POS to process sales transactions and handle payments.
Shift Supervisor
Journeys
11.2016 - 03.2019
- Drove sales through customer relationship building and suggestive selling techniques
- Introduced promotions and sale opportunities, enticing customers.
- Trained new employees on company policies and strong sales techniques
- Cold called potential customers to generate leads.
- Monitored competitor trends and market shifts to maintain company relevance.
Education
Bachelor of Science - Marketing
Rowan University
Glassboro12-2021
Skills
- Sales Planning
- Sales Strategies
- Performance Goals
- Providing Feedback
- Brand Development
- Staff Meetings
- Customer Loyalty
- Customer Experience
- Sales Goals
Software
Salesforce
Slack
Microsoft Office
PowerBI
Languages
- English
- Spanish
Certification
Life Insurance License
Property and Casualty License
Accomplishments
- T-Mobile Winner's Circle (2x)
- #1 Corporate Location February 2022 (based on sales and metrics)
- Dean's List
Timeline
Account Manager
State Farm
11.2023 - Current
Customer Success Agent
Freedom Mortgage Corporation
08.2023 - 09.2023
Retail Associate Manager
T-Mobile
03.2019 - 04.2023
Shift Supervisor
Journeys
11.2016 - 03.2019
Bachelor of Science - Marketing
Rowan University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Yubia BurrolaYubia Burrola
Bodily Injury Claims Specialist at State FarmBodily Injury Claims Specialist at State Farm
Celine ZhongCeline Zhong
Customer Service Representative at State FarmCustomer Service Representative at State Farm
Melanie HobbsMelanie Hobbs
Registered Nurse, Medical-Surgical/Telemetry at Cooper University HospitalRegistered Nurse, Medical-Surgical/Telemetry at Cooper University Hospital