Host skilled in customer service and team collaboration. Efficiently managed guest flow during peak hours, providing menu information. Committed to maintaining a welcoming environment and supporting colleagues to deliver exceptional dining experiences.
Overview
1
1
year of professional experience
Work History
Host
Lincoln Square Pancake House
5648 E Washington St, Indianapolis, IN 46219
08.2025 - Current
Welcomed and seated guests efficiently to create a positive first impression.
Managed waitlist efficiently, optimizing guest flow during peak hours.
Assisted servers by relaying customer requests and maintaining communication.
Maintained cleanliness of front-of-house areas, enhancing overall dining experience.
Provided menu information and recommendations to enhance guest satisfaction.
Trained new hosts on best practices for guest interaction and operational efficiency.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.