Work Preference
Summary
Overview
Work History
Education
Certification
Skills
Languages
Additional Information
Timeline
Generic
Open To Work

Noel Yingling

Johnstown,PA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Cust. Service Rep

Work Type

Part TimeFull TimeGig Work

Location Preference

Remote

Salary Range

$15/hr - $1000/hr

Important To Me

Work-life balanceCareer advancement4-day work week

Summary

Achieved high customer satisfaction through effective resolution of software and hardware issues. Enhanced user experience by facilitating clear communication with non-technical clients. Improved team efficiency by documenting solutions that optimized support processes. Delivered compassionate support in home and nursing home settings, drawing on extensive healthcare experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Home Health Aide

Interim home health
Johnstown, PA
06.2023 - Current
  • Delivered compassionate and personalized care to patients in home settings, ensuring comfort and well-being.
  • Facilitated daily activities including bathing, dressing, and grooming.
  • Ensured cleanliness and safety of patient environments through regular sanitization of equipment and living areas.
  • Facilitated patient mobility by assisting with transfers, ambulation, and prescribed exercises.
  • Recorded patient observations with precision in medical records, noting changes in condition and behavior.
  • Delivered compassionate emotional support to patients and families during critical moments.

Cust. Service Rep

Concentrix
Johnstown, PA
02.2021 - 09.2021

Diagnosed and resolved technical support issues for customers utilizing QuickBooks Online accounts. Escalated issues if needed. High call volume.

Contract Cleaner

Safari Contract Cleaners
Johnstown, PA
11.2020 - 02.2021
  • Performed cleaning tasks for various facilities. Disinfected kitchen tables, chairs, and counters to maintain hygiene standards. Supported overall cleanliness and sanitation efforts in work environments.
  • Executed floor maintenance by swiffering and mopping workspaces and kitchen areas.

Personal Care Aide

Villa Healthcare
Johnstown, PA
12.2018 - 01.2019
  • Assisting residents with everyday activities. Some examples are bathing, feeding, and toileting. As well as housekeeping duties and fun activities.

Personal Care Aide (PCA)

Atrium
Johnstown, PA
12.2016 - 07.2017

Facilitated meal assistance, personal hygiene, and mobility needs to enhance quality of life for elderly clients.

Salesperson/Cashier

Dollar General
Johnstown, PA
10.2013 - 11.2013
  • Running register, keeping workspace clean, stocking shelves, and helping customers.

Salesperson/Cashier

Walmart
Johnstown, PA
06.2013 - 08.2013
  • Running register, keeping workspace clean, organizing shelves, and helping customers.

Education

General Studies - High school or equivalent

Agora Cyber School
Johnstown, PA
03-2013

Certification

  • Certified in Healthcare Compliance (CHC)
  • Driver's License

Skills

Typing

  • Documentation
  • Technical troubleshooting
  • Ticket support system management
  • Technical support
  • Typing
  • Critical thinking
  • Problem-solving
  • Empathy

Computer literacy

Microsoft word excel and suite

VPN ware

Google Docs

Slack

Microsoft teams

Data Entry

Documentation

Problem-solving

Communication

Critical thinking

Empathy

Languages

English - Fluent

Additional Information

Authorized to work in the US for any employer

Timeline

Home Health Aide

Interim home health
06.2023 - Current

Cust. Service Rep

Concentrix
02.2021 - 09.2021

Contract Cleaner

Safari Contract Cleaners
11.2020 - 02.2021

Personal Care Aide

Villa Healthcare
12.2018 - 01.2019

Personal Care Aide (PCA)

Atrium
12.2016 - 07.2017

Salesperson/Cashier

Dollar General
10.2013 - 11.2013

Salesperson/Cashier

Walmart
06.2013 - 08.2013

General Studies - High school or equivalent

Agora Cyber School