
Achieved high customer satisfaction through effective resolution of software and hardware issues. Enhanced user experience by facilitating clear communication with non-technical clients. Improved team efficiency by documenting solutions that optimized support processes. Delivered compassionate support in home and nursing home settings, drawing on extensive healthcare experience.
Diagnosed and resolved technical support issues for customers utilizing QuickBooks Online accounts. Escalated issues if needed. High call volume.
Facilitated meal assistance, personal hygiene, and mobility needs to enhance quality of life for elderly clients.
Typing
Computer literacy
Microsoft word excel and suite
VPN ware
Google Docs
Slack
Microsoft teams
Data Entry
Documentation
Problem-solving
Communication
Critical thinking
Empathy