Noelia Cortez
Charlotte,NC
Summary
Over 5 years of diverse experience in customer service and technical support roles, these professions has given me a set of skills including creative thinking, client communication, and troubleshooting. I am eager to leverage these skills in a dynamic new environment.
Overview
4
4
years of professional experience
Work History
Noelia CortezCook
HMSHost
Charlotte
08.2023 - 04.2024
- Implement food safety and sanitation protocols to ensure compliance with industry standards and regulations, promoting a safe and hygienic kitchen environment for both staff and customers at HMSHost
- Continuously assess and optimize kitchen workflow and efficiency, identifying improvements to streamline processes and increase productivity for HMSHost
- Develop and conduct training sessions on food safety and sanitation practices for kitchen staff, ensuring that all employees are knowledgeable and compliant with industry regulations at HMSHost.
Ramp agent
Peidmont Airlines
Charlotte
01.2023 - 07.2023
- Implement innovative methods to improve ramp operations efficiency, such as utilizing technology for real-time tracking of baggage and equipment
- Implementing efficient loading and unloading techniques to minimize aircraft turnaround time and enhance operational efficiency at the airport ramp
- Loading and unloading baggage
- Assisting aircraft to park
- Ensuring the aircraft is operable.
Administrative Assistant
Griffin Tire & Auto
Charlotte
08.2022 - 12.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Completed forms, reports, logs, and records to quickly handle all documentation.
Support Specialist
Velocitor Solutions
Charlotte, NC
10.2021 - 08.2022
- Takes calls from customers answering questions or addressing any concerns they may have
- Handling many inbound and outbound calls to and from clients, listening to clients needs or issues and providing helpful solutions to their problems and recording issues via ticketing system
- Escalating more complex issues to senior support specialists
- Troubleshooting devices (ex: Scanners, Phones, Printers Etc.)
Brand Associate
Pandora
Charlotte, NC
12.2019 - 09.2021
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Welcomed guests and offered quick assistance to handle diverse needs
- Unboxed and restocked merchandise into attractive displays.
Education
High School Diploma -
NC Tarheel Challenge Academy
09.2019
Skills
- Product awareness
- Customer complaint resolution
- Merchandise upselling
- Refunds and exchanges
- Guest services
- Product knowledge
- Customer consulting
- Customer service
- Client communication
- Creative thinking
- Task prioritization
- Problem-solving
- Analytical thinking
- Verbal communication
- Troubleshooting
- Data entry
Timeline
Noelia CortezCook
HMSHost
08.2023 - 04.2024
Ramp agent
Peidmont Airlines
01.2023 - 07.2023
Administrative Assistant
Griffin Tire & Auto
08.2022 - 12.2022
Support Specialist
Velocitor Solutions
10.2021 - 08.2022
Brand Associate
Pandora
12.2019 - 09.2021
High School Diploma -
NC Tarheel Challenge Academy