NOELIA FERNANDEZ
MT. VERNON,USA
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
19
19
years of professional experience
Work History
Receptionist
New York-Presbyterian Medical Group
Eastchester, NY
08.2015 - Current
- Greet patients, answer phones, make appointments, charge co pays, bill insurances and schedule surgeries. Botox and infusions prior authorizations.
Receptionist
St. Yves Medical Behavioral Health
04.2012 - 08.2015
- Answer phones, make appointments, greet patients upon arrival, charge co pays, bill insurances
Receptionist
Mt. Vernon Neighborhood Health Center
Mt. Vernon, NY
04.2009 - 04.2011
- Operate multi-line switchboard scheduled medical and dental appointments
- Greet and assist customers as needed
- Check in patients, charge copays and visits, schedule appointments
- Handle patient’s inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
Cashier/Bookkeeper
Key Food Supermarket
Bronx, NY
11.2005 - 04.2009
- Perform daily cash reconciliation
- Prepare cash and financial reports
- Approve and cash personal and payroll checks
- Responsible for inventory and general office maintenance
- Operate cash registers, computers and payment processing equipment
- Assist with ordering, receiving and stocking of grocery products
- Processed credit card, debit card and check transactions
Education
GED -
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Appointment scheduling
- Patient check-in
- Multi-line phone operation
- Co-pay collection
- Customer service
- Data entry
- Office organization
- Cash handling
- Referral coordination
- Recordkeeping and bookkeeping
- Multitasking Abilities
- Positive and professional
- Phone etiquette
- Insurance billing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
New York-Presbyterian Medical Group
08.2015 - Current
Receptionist
St. Yves Medical Behavioral Health
04.2012 - 08.2015
Receptionist
Mt. Vernon Neighborhood Health Center
04.2009 - 04.2011
Cashier/Bookkeeper
Key Food Supermarket
11.2005 - 04.2009