Noelia Lugo
Houston,TX
Summary
Managed multiple tasks efficiently while maintaining a positive demeanor.
Assisted team objectives by accepting additional duties. Contributed to a fast-paced collision center environment with experience in high-pressure scenarios.
Collaborated with colleagues to adjust to evolving needs and achieve successful results. Demonstrated reliability and empathy in all interactions. Passionate about the automotive industry.
Overview
4
4
years of professional experience
Work History
Lead CSR
Tesla Collision Center
Houston, TX
07.2023 - 03.2025
- Maintained professional relationships with client contacts to ensure top-notch customer service.
- Assisted colleagues in an administrative fashion, typing letters, emails, and reports.
- Handled payments once the vehicle was ready to be picked up.
- Maintained quality control standards, seeking new ways to improve customer service.
- Assisted customers in navigating the company website and helping them scheduled appointments online, troubleshooting any technical issues.
- Handled the accounts receivable for the vehicles we delivered in the shop.
- Checked customers cars in getting the customer information.
- Handled the rentals and loaners fleet of the shop.
- Contact the customer the day after for any follow up questions and concerns about our service and customer service.
Receptionist / Estimator
Tom Peacock Nissan Collision
Houston, TX
11.2022 - 06.2023
- Facilitated visitor reception and navigation, ensuring positive first impressions for clients and stakeholders.
- Oversaw multi-line phone system, ensuring efficient call routing to designated departments.
- Managed meeting room schedules to maximize space utilization for staff and clients.
- Oversaw accurate documentation of incoming and outgoing mail to streamline communication processes.
- Streamlined administrative tasks to enhance office efficiency through organized support systems.
- Resolved client inquiries swiftly to improve customer satisfaction and retention.
- Partnered with insurance adjusters to streamline claim approval processes.
- Facilitated effective communication with clients to clarify estimates and collect essential documentation.
- Facilitated regular training sessions to elevate team expertise in new technologies and repair methods.
- Enhanced customer satisfaction through delivery of precise and prompt collision repair estimates.
- Facilitated cross-training initiatives to enhance team versatility.
- Knowledge in Audatex and CCC software to streamline claims processing.
Internet Sales
Robbins Chevrolet
Houston, TX
03.2021 - 10.2022
- Conducted thorough vehicle presentations, highlighting features to enhance customer engagement.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
Skills
- Client communication
- Attention to detail
- Problem-solving
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Money handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead CSR
Tesla Collision Center
07.2023 - 03.2025
Receptionist / Estimator
Tom Peacock Nissan Collision
11.2022 - 06.2023
Internet Sales
Robbins Chevrolet
03.2021 - 10.2022