Noelia Tejeira
Pompano Beach,FL
Summary
Dynamic professional with a proven track record of enhancing patient care through effective referral networks and meticulous records management. Skilled in Microsoft Office and bilingual communication, excelling in front desk operations and customer service, achieving a 20% increase in social media engagement for Dharma Nutrition Clinic. Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
South Florida Eye Institute
09.2024 - Current
- Established referral networks with ophthalmologists for surgical co-management, enhancing overall patient care options available at the practice.
- Greeted and assisted patients in a professional and courteous manner, ensuring a positive experience from check-in to check-out.
- Scheduled appointments, verified & authorized insurance information, and accurately entered patient data into electronic medical records system.
- Collaborated with medical staff to coordinate patient care and ensure smooth workflow in a fast-paced medical office setting.
Medical Front Desk Coordinator
Dharma Nutrition Clinic
11.2023 - 08.2024
- Assisted with administrative tasks such as data entry, filing, and organizing important documents to ensure smooth workflow and organization.
- Managed front desk operations, including answering phones, greeting visitors, and scheduling appointments.
- Analyzed social media metrics and executed social media campaigns across multiple platforms, resulting in a 20% increase in follower engagement.
- Conducted regular performance evaluations for front desk staff members, offering constructive feedback aimed at professional development opportunities.
Legal Assistant
The Patent Professor
07.2022 - 11.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Educated applicants on intellectual property rights and guided them through the application process for successful submissions.
Medical Receptionist
America's Best Contact and Eyeglasses
01.2022 - 06.2022
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained and updated accurate patient records, including insurance authorizations, medical histories, prescriptions, and examination results.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Secretary's Assistant
Stone Columns
09.2018 - 11.2021
- Prepared and processed contracts, permits, and other legal documents, maintaining accurate records and deadlines.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated with vendors and suppliers to order and track materials, equipment, and services needed for construction projects.
Education
Associate of Science -
Broward Community College
Coconut Creek, FL12-2026
High School Diploma -
Deerfield Beach Highschool
Deerfield Beach, FL06-2020
Skills
- Medical terminology
- Telephone etiquette
- Front desk operations
- Microsoft office
- Insurance verification
- Records management
- Bilingual/Multilingual
- Customer service
- Organized and efficient
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
English
Native or Bilingual
Timeline
Medical Receptionist
South Florida Eye Institute
09.2024 - Current
Medical Front Desk Coordinator
Dharma Nutrition Clinic
11.2023 - 08.2024
Legal Assistant
The Patent Professor
07.2022 - 11.2023
Medical Receptionist
America's Best Contact and Eyeglasses
01.2022 - 06.2022
Secretary's Assistant
Stone Columns
09.2018 - 11.2021
Associate of Science -
Broward Community College
High School Diploma -
Deerfield Beach Highschool
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