Noelia Velasquez
Server/Bartender
Davie,FL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Rusty Pelican Restaurant
12.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server, Lead Drink Runner/ Food runner
Mila Rooftop Lounge & Mixology Bar
09.2022 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided exceptional service to high-profile clientele, resulting in repeat business and positive word-of-mouth referrals.
- Handled guest complaints professionally and quickly resolved issues, maintaining a positive atmosphere for all diners.
- Supported training initiatives for new hires by serving as an experienced mentor, sharing best practices and tips for success in the role.
Server, Hostess, Bartender
Seasons 52 & The Capital Grille
02.2019 - 12.2022
- Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections.
- Frequently assisted colleagues during rush periods to promote teamwork while providing exceptional service and guest dining experience.
- Maintained responsible alcohol service and participated in weekly wine tasting and food bible training alongside with weekly mock tests.
- Provided excellent table side services by executing meticulous fine dining decorum.
- Provided memorable patron experiences through excellent customer service, accurate order delivery, and individualized recommendations.
- Extensive wine knowledge and bottle service, Extremely fast paced environment.
Bottle server/ Part-time weekends
Boho Miami
10.2021 - 05.2022
- Maintained full knowledge of beverage list and promotions.
- Verified that guests at VIP table were legal of age.
Front desk agent, PBX operator, VIP coordinator
Conrad Hilton
06.2016 - 01.2019
- Process guest check-ins and check-outs according to the hotel service and standards operating procedures.
- Document all guests requests, complaints or problems immediately and notify the designated department for resolving the situation. Follow up to ensure completion and guest satisfaction
- Assisted in coordinating large-scale functions attended by top-tier guests such as galas or conferences by working closely with event planners.
- Coordinated exclusive events and activities tailored to VIP preferences, resulting in exceptional experiences.
- Conducted pre-arrival planning and preparation for incoming VIP guests, ensuring personalized touches were added to rooms or suites upon arrival.
Education
High School Diploma -
Miami Beach Senior High School
Miami Beach, FLAssociate - Medical Coding And Billing
Florida Career College
Miami, FL05-2016
Skills
Fluent in English and Spanish Dedicated to ensuring customer satisfaction by remaining accessible and friendly Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
-Strong work ethic
- Team collaboration
- Resilient
- Detail-oriented
- Energetic
Timeline
Server
Rusty Pelican Restaurant
12.2024 - Current
Server, Lead Drink Runner/ Food runner
Mila Rooftop Lounge & Mixology Bar
09.2022 - 11.2024
Bottle server/ Part-time weekends
Boho Miami
10.2021 - 05.2022
Server, Hostess, Bartender
Seasons 52 & The Capital Grille
02.2019 - 12.2022
Front desk agent, PBX operator, VIP coordinator
Conrad Hilton
06.2016 - 01.2019
High School Diploma -
Miami Beach Senior High School
Associate - Medical Coding And Billing
Florida Career College