Noelle Cabuyaban
Torrington,CT
Summary
Dynamic front desk agent with proven skills in guest relations, complaint resolution, and reservation management. Committed to enhancing guest experiences and streamlining operations.
Overview
15
15
years of professional experience
Work History
Front Desk Agent & Night Auditor
Maui Coast Hotel
Kihei , HI
05.2024 - Current
- Managed guest reservations and ensured accurate information was provided for each booking.
- Facilitated smooth check-in and check-out processes, enhancing overall guest satisfaction.
- Handled billing inquiries and processed payments efficiently to streamline financial transactions.
- Resolved guest complaints promptly, maintaining high standards of customer service.
- Coordinated with housekeeping and maintenance departments to fulfill guest requests.
- Maintained accurate administrative records to support operational efficiency.
- Provided concierge services, offering local insights and recommendations to enhance guest experiences.
- Trained new front desk staff on hotel procedures and customer service expectations.
- Conducted regular inventory checks of lobby supplies to ensure availability for guests.
- Monitored and updated room availability status to optimize occupancy rates.
- Communicated with team members effectively to ensure seamless service delivery.
- Maintained a clean and welcoming front desk area to create a positive first impression.
- Assisted with special requests for guests, ensuring personalized service.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved customer complaints promptly and courteously.
DMVL Rep III
County Of Maui
Kahului , HI
08.2022 - Current
- Managed data entry processes to ensure accuracy and timely updates of client information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Greeted customers and responded to inquiries in a timely manner.
- Completed day-to-day duties accurately and efficiently.
Store Manager
Bath & Bodyworks
Kahului, Hawaii
07.2019 - 08.2022
- Developed training programs to enhance staff skills and improve service delivery.
- Implemented visual merchandising strategies that increased product visibility and customer engagement.
- Monitored sales trends to identify opportunities for product promotions and inventory adjustments.
- Executed inventory management processes, reducing shrinkage and optimizing stock levels.
- Established a positive store environment, fostering teamwork and high employee morale.
- Coached team members on effective sales techniques to boost overall store performance.
- Optimized scheduling practices to align staffing with peak customer traffic periods.
- Trained employees on cash handling procedures to ensure accuracy and accountability.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
MULTI STORE MANAGER
CLAIRES & ICING
HILO, HI
07.2010 - 07.2019
- Directed multi-store operations to ensure consistency in customer service across locations.
- Coordinated training programs for staff to enhance sales techniques and product knowledge.
- Evaluated store performance to identify areas for improvement in sales and operational efficiency.
- Facilitated communication between stores to share best practices and operational strategies.
- Managed weekly schedules for staff to optimize labor costs and ensure adequate coverage.
- Supported staff recruitment efforts to maintain a high-performing team across multiple stores.
- Scheduled shifts for all employees across multiple locations based on projected demand patterns.
- Performed regular store visits to evaluate overall performance against established goals and objectives.
- Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
- Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
- Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
Education
High School Diploma -
Mckinley High School
Honolulu, HI06-2004
Skills
- Guest relations
- Reservation management
- Payment processing
- Complaint resolution
- Concierge services
- Customer service
Languages
HAWAIIAN
Professional
Timeline
Front Desk Agent & Night Auditor
Maui Coast Hotel
05.2024 - Current
DMVL Rep III
County Of Maui
08.2022 - Current
Store Manager
Bath & Bodyworks
07.2019 - 08.2022
MULTI STORE MANAGER
CLAIRES & ICING
07.2010 - 07.2019
High School Diploma -
Mckinley High School