Sara Williams
Summary
Dedicated hospitality professional with over 10 years of customer service experience and a background in finance. I am eager to leverage this opportunity to transition into hotel sales and event planning. Known for my extroverted personality, strong communication skills, and ability to build loyal client relationships, I bring a strong passion for hospitality and a driven mindset.
Overview
8
8
years of professional experience
Work History
Front Desk Agent & Night Auditor
Sonesta Select Laguna Hills Irvine Spectrum
03.2024 - 06.2025
- Demonstrate leadership by running full hotel operations without managerial support
- Build guest loyalty by resolving difficult situations with empathy and professionalism
- Launched a team initiative that resulted in 1,400+ new Travel Pass enrollments.
Junior Staff Accountant
CDS Moving Equipment, Inc.
01.2021 - 01.2024
- Maintained financial reporting by verifying account activity and resolving discrepancies
- Supported month-end closings and prepared journal entries and financial statements
- Directed accounts payable processes across 10 regional branches
Waitstaff & Hostess
Red Robin
01.2017 - 01.2020
- Personalized dining experiences for 70+ guests per shift
- Delivered accurate food and beverage orders while maintaining efficiency under pressure
- Trained and mentored new team members on service standards and best practices
Education
Bachelor of Arts - Business Economics
California State University, Fullerton
01-2021
Associate of Science - Business Administration
Saddleback College
01-2019
Skills
- Customer service
- Guest services
- Problem-solving skills
- Guest relations
- Listening skills
- Reservation systems
Languages
Spanish
Full Professional
Timeline
Front Desk Agent & Night Auditor
Sonesta Select Laguna Hills Irvine Spectrum
03.2024 - 06.2025
Junior Staff Accountant
CDS Moving Equipment, Inc.
01.2021 - 01.2024
Waitstaff & Hostess
Red Robin
01.2017 - 01.2020
Bachelor of Arts - Business Economics
California State University, Fullerton
Associate of Science - Business Administration
Saddleback College