Noelle Gariety
Orlando,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Member Service Representative
HealthPlanOne
09.2023 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
Front Desk Receptionist
Ventura Vacation Rentals
11.2008 - 03.2009
- Ordered, received, and restocked supplies for office team
- Greeted, assisted, and directed visitors in a pleasant and professional manner
- Collected payments for services and updated accounts to reflect new balances
- Gathered and verified payment and contact information from guests
- Kept office appearance and front desk clean and orderly
- Maintained office security standards, checking in guests and issuing badges
- Kept business finances current and accurate by inputting new transactions and reconciling accounts
- Managed mail, packages, and courier deliveries in and out of office
- Greeted people upon arrival and provided directions to specific destinations
- Maintained well-organized physical and digital records
- Delivered exceptional customer service, provided information, and independently resolved issues
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
Insurance Billing Specialist
JFK Orthopedics
04.2006 - 11.2008
- Created departmental procedures and best practices to support billing consistency
- Met weekly billing and collections quotas by diligently pursuing payments
- Posted payments, reconciled invoices, and created billing statements
- Mitigated system errors with proactive verification of billing information
- Mailed statements, using postage meter to calculate proper postage
- Computed fees and charges due based on standardized rates
- Answered mail or telephone inquiries regarding rates, routing, and procedures
- Maintained accurate and updated records invoices and support documents
- Verified accuracy of billing data and revised errors
- Verified and corrected billing data, independently resolving errors
- Communicated with customers to adjust accounts and answer inquiries
- Resolved billing problems using successful communication with involved parties.
Restaurant Floor Manager
Broques
05.2005 - 11.2008
- Recruited, trained, and developed top-quality service industry talent
- Directed team to keep dining areas, kitchen spaces, and restrooms in full compliance
- Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy
- Maintained compliance with health code and sanitation requirements
- Developed strong vendor rapport and negotiated favorable prices on quality food products
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Improved team knowledge and abilities by training each in proper procedures and standards
- Oversaw special events and programs with on-site catering
- Met strict quality standards, continuously monitoring food handling and safety
- Investigated and resolved complaints regarding food quality, service, and accommodations
- Brought in new business by creating specialty dishes and capitalizing on marketing opportunities
- Counted cash and receipts and completed bank deposits
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures.
Education
Some College -
Palm Beach Community college
West Palm Beach, FLSkills
- Guest relations
- Strong communication
- Time management
- Customer Service
Timeline
Member Service Representative
HealthPlanOne
09.2023 - 02.2024
Front Desk Receptionist
Ventura Vacation Rentals
11.2008 - 03.2009
Insurance Billing Specialist
JFK Orthopedics
04.2006 - 11.2008
Restaurant Floor Manager
Broques
05.2005 - 11.2008
Some College -
Palm Beach Community college
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