Noelle Herb
Carlisle
Summary
Offering friendly, welcoming and professional demeanor, ready to learn new skills while utilizing my customer service experience. I am looking to excel in a new and exciting environment, with growth potential. My work experience thus far has taught me to multi-task in a fast paced environment, all while ensuring our customers have an enjoyable and satisfying experience.
Overview
4
4
years of professional experience
Work History
Server
Red Robin
03.2022 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned menu items thoroughly to offer accurate recommendations to patrons.
- Processed transactions accurately using point-of-sale systems, ensuring timely billing for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Adapted quickly to changing priorities in fast-paced environment, maintaining composure under pressure.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Carlisle High School
Carlisle, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Order accuracy
- Point of sale operation
- Positive guest interactions
- Reliable and responsible
- Warm and friendly
- Team player
Timeline
Server
Red Robin
03.2022 - Current
High School Diploma -
Carlisle High School