noelle schmid
Seattle,WA
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
27
27
years of professional experience
Work History
Pharmacy Technician
Fred Meyer Pharmacy
Seattle , WA
10.2019 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted in training new employees on pharmacy procedures.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Customer Service Desk Lead
Fred Meyer
Seattle, WA
06.1999 - Current
- Trained new service desk personnel on job functions, processes, and procedures.
- Provided guidance to helpdesk technicians on how best to resolve customer issues or escalate them appropriately when needed.
- Implemented strategies to ensure continuous quality improvement across all service desk operations.
- Participated in emergency response efforts whenever necessary.
- Developed and maintained service desk procedures, processes, and policies.
- Maintained positive working relationship with fellow staff and management.
- Maintained up-to-date knowledge of IT systems, technologies, services, and products used by the organization.
Animal Caretaker / Reptile Specialist
Petco
Seattle , WA
03.1997 - 06.1999
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
- Participates in training sessions on proper animal handling techniques.
- Maintains inventory of food items and supplies needed for the care of the animals.
- Collaborates with fellow staff members in providing quality care to all assigned animals.
- Assessed animals for injury and illness.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Pharmacy Technician Certification -
PTCB
Seattle, WA07-2021
High School Diploma -
Blanchet High School
Seattle, WA06-1994
Skills
- Drug Inventory Management
- Medication Dispensing
- Prescription Filling
- Order Verification
- Workflow Optimization
- Insurance Billing
- FDA compliance
- Resolving customer issues
- HIPAA
- Processing payments
- FDA Drug Safety Guidelines
- Team Collaboration
Timeline
Pharmacy Technician
Fred Meyer Pharmacy
10.2019 - Current
Customer Service Desk Lead
Fred Meyer
06.1999 - Current
Animal Caretaker / Reptile Specialist
Petco
03.1997 - 06.1999
Pharmacy Technician Certification -
PTCB
High School Diploma -
Blanchet High School