Noelle Seaman
Lead Ophthalmic Technician | COA & OSC Certified
Summary
Experienced with 18+ years in customer service, medical terminology, and workflow planning. Proven track record of efficiency and deep industry knowledge. Committed to delivering high-quality results and exceeding expectations. Goal is to contribute expertise and skills to help your company achieve objectives and provide exceptional client service.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Lead Ophthalmic Technician
Southeast Eye Specialists
05.2025 - Current
- Reduced wait times by promptly preparing examination rooms, equipment, and necessary EMR charting for each appointment.
- Served as a trusted resource for patients, addressing questions or concerns regarding eye health in an approachable and knowledgeable manner.
- Updated patient records with accurate diagnostic test results.
- Provide necessary training for junior technicians, fostering a supportive learning environment and improving overall team performance.
- Enhanced patient experience by providing empathetic post-operative care and addressing individual concerns.
- Assisted in minor surgical procedures, ensuring smooth operations and optimal outcomes for patients.
- Evaluated the performance of junior technicians, providing constructive feedback and strategies for improvement to enhance their skills and professional growth.
CERTIFIED OPHTHALMIC TECHNICIAN
SouthEast Eye Specialists
07.2015 - Current
- Filled out return-to-work plans between patients and their employer, ensuring proper accommodations were made.
- Ensured cleanliness, adequate stock of supplies and functioning equipment in examination rooms.
- Ensured opening and closing of special testing rooms.
- Greeted each customer in friendly manner and provided exceptional customer service.
- Tested patient's field of vision, including topography, fundus photography and visual field.
- Performed technician functions accurately and thoroughly.
- Recorded all data in patient's electronic medical record.
- Operated specialized testing and diagnostic equipment.
- Maintained positive, professional interaction with team members.
- Works with management, doctors and optometrists to ensure optimal patient flow.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
SENIOR CERTIFIED PHARMACY TECHNICIAN
Walgreens
01.2007 - 07.2015
- Utilized, updated and maintained data on Pharmacy computer system.
- Handled customer service issues in helpful and proactive manner.
- Greeted customers in genuine and friendly manner throughout store.
- Placed Computer Assisted Ordering and Cardinal orders.
- Inputted prescription and customer information into computer system accurately.
- Researched and followed up on third party billing issues.
- Maintained cleanliness and organization of Pharmacy department.
- Assisted pharmacists with receiving and processing physicians' orders and dispensed medications.
- Entered patient's information into computer accurately and efficiently.
- Maintained high standards of personal appearance and grooming.
ASSISTANT RESTAURANT MANAGER
Zaxbys
01.2005 - 01.2007
- Prepared and received orders of food and beverages.
- Promoted great customer service, safe food quality, restaurant cleanliness and sanitation.
- Handled of guest complaints in professional and efficient manner.
- Maintained restaurant equipment in full working order and communicated problems immediately to Owner.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Timeline
Lead Ophthalmic Technician
Southeast Eye Specialists
05.2025 - Current
CERTIFIED OPHTHALMIC TECHNICIAN
SouthEast Eye Specialists
07.2015 - Current
SENIOR CERTIFIED PHARMACY TECHNICIAN
Walgreens
01.2007 - 07.2015
ASSISTANT RESTAURANT MANAGER
Zaxbys
01.2005 - 01.2007
Physical Therapy Assistant - Health Care
CHATTANOOGA STATE COMMUNITY
Ophthalmology
JCAHPO
Education
Physical Therapy Assistant - Health Care
CHATTANOOGA STATE COMMUNITY
Chattanooga, TNOphthalmology
JCAHPO
01-2018
Skills
Customer Service
Certification
Certified Ophthalmic Technician
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