Noelle Throop
Castle Rock ,Co
Summary
Aspiring Dental Assistant beginning a Dental Assisting Program this fall, seeking to gain hands-on experience in an office to start to build a strong foundation in the field. Most passionate about creating positive patient experiences and developing a well-rounded understating of the clinical and administrative sides of dentistry! Bringing forward a very strong background in customer service, relationship building, communication, and organization, along with a genuine eagerness to grow and learn in the Dental profession. Committed to providing patients a welcoming and comfortable experience while helping to give them their best smile!
Overview
8
8
years of professional experience
Work History
Sales & Service Leader
Sephora
11.2024 - Current
- Led team in delivering exceptional customer service and achieving sales goals.
- Developed and implemented training programs for new staff on product knowledge and sales techniques.
- Analyzed sales data to identify trends and adjust strategies to improve performance.
- Fostered a collaborative environment to enhance communication between departments and ensure seamless operations.
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
- Optimized inventory management system to reduce costs and improve product availability for customers.
Patient Care Coordinator
Solomon Cosmetics
Clearwater, FL
08.2023 - 03.2024
- Coordinated patient appointments and consultations to optimize clinic workflow.
- Assisted with insurance verification and patient eligibility checks for smooth billing processes.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance.
- Communicated effectively with patients regarding treatment plans and follow-up care instructions.
- Streamlined administrative processes, reducing appointment scheduling errors and improving patient satisfaction.
- Created educational content videos for social media platforms.
Marketing Administrator
DistroMike Wholesale
Clearwater, FL
07.2022 - 07.2023
- Managed marketing campaigns using CRM systems to enhance customer engagement.
- Developed and maintained social media strategies to increase brand visibility.
- Coordinated content creation for newsletters, ensuring timely distribution.
- Analyzed market trends and consumer behavior to inform marketing decisions.
- Boosted social media engagement with the creation of unique and captivating content.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated appointments and maintained schedules for multiple staff members.
- Managed customer orders and inquires through phone, email, and Shopify.
VIP Server
The Stratosphere
Las Vegas, NV
08.2021 - 08.2022
- Delivered exceptional service to VIP guests, ensuring a memorable dining experience.
- Managed reservations and special requests, enhancing guest satisfaction and loyalty.
- Coordinated with kitchen staff to ensure timely and accurate order delivery for high-profile events.
- Trained new team members on service standards and operational procedures to maintain quality.
Lead Hostess
Mercado
Los Angeles, CA
09.2020 - 08.2021
- Supervised front-of-house operations to ensure seamless guest experiences.
- Trained and mentored junior host staff on customer service best practices.
- Coordinated reservations and managed seating arrangements for optimal flow.
- Implemented process improvements that enhanced table turnover efficiency.
- Resolved guest inquiries and complaints promptly, enhancing overall dining experience.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
Hostess Trainer
Cattlemen’s Steakhouse
Santa Rosa, CA
07.2019 - 08.2020
- Trained new host staff on operational procedures and customer service standards.
- Oversaw daily front-of-house operations to ensure optimal guest experiences.
- Enhanced teamwork among staff by fostering a positive work environment through effective communication.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
Sales Associate
Victoria's Secret & PINK
Santa Rosa, CA
11.2018 - 05.2019
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Assisted in visual merchandising, ensuring product displays aligned with company standards and seasonal themes.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Santa Rosa Junior College
Santa Rosa, CAAssociate of Science -
Hillsborough Community College
Tampa, FLCardiovascular Sonography
Nova Southeastern University
Clearwater, FLSkills
- Patient Customer Service
- Appointment Scheduling
- Conflict Resolutions
- Administrative Support
- Data Entry
- Google Sheets
- Digital Scheduling Systems
- Customer Service/ Client Experiences
- KPI Sales Metrics
Accomplishments
Dean’s List at Hillsborough College 2023-2024
Volunteering
- Santa Rosa Human Society
- Ceres Community Project
Timeline
Sales & Service Leader
Sephora
11.2024 - Current
Patient Care Coordinator
Solomon Cosmetics
08.2023 - 03.2024
Marketing Administrator
DistroMike Wholesale
07.2022 - 07.2023
VIP Server
The Stratosphere
08.2021 - 08.2022
Lead Hostess
Mercado
09.2020 - 08.2021
Hostess Trainer
Cattlemen’s Steakhouse
07.2019 - 08.2020
Sales Associate
Victoria's Secret & PINK
11.2018 - 05.2019
Santa Rosa Junior College
Associate of Science -
Hillsborough Community College
Cardiovascular Sonography
Nova Southeastern University