Joanna Bisson
Dover,NJ
Summary
Experienced operations and people manager with 8+ years leading teams, schedules, performance metrics, and customer-facing operations. Proven ability to hire, train, coach, and hold teams accountable while driving revenue, improve engagement, metrics and enforcing policies. Seeking to bring staff development, and customer experience excellence to a leadership role.
Overview
18
18
years of professional experience
Work History
Sales & Service Leader
Sephora (LVMH)
01.2024 - Current
- Lead training and development for a multi-level team, focusing on performance standards, policy adherence, and customer experience (A.O.R)
- Coach employees to meet and exceed performance goals through structured feedback, observation, and accountability.
- Review daily, weekly, and monthly metrics; partner with leadership to adjust execution and staffing plans.
- Successfully drove improvement in program participation, meeting required performance benchmarks for the first time.
- Contributed to winning a company-wide annual performance metrics incentive contest 3 consecutive years
- Recognized twice for the “ Sephora Values in Action” Award for leadership, professionalism, and consistent results.
- Empower team members with a hands-on training and varied curriculum catered to individuals learning needs
Sales & Service Coordinator
Sephora (LVMH)
11.2023 - 01.2024
- Led daily sales floor operations, including staffing, zone coverage, and service execution to meet business needs
- Provided real-time coaching, direction, and performance reinforcement to drive sales, conversion, and loyalty
- Supported store leadership with operational execution, opening/closing procedures, cash handling, and policy compliance
- Acted as a key leadership presence on the floor, resolving client concerns and supporting team accountability
Store Manager
Banter by Piercing Pagoda (Signet Jewelers)
10.2019 - 11.2023
- Manage full daily operations including staffing, scheduling, training, performance management, and customer experience.
- Hire, onboard, and develop employees; deliver corrective action and performance coaching as needed.
- Streamlined credit card sign up coaching processes while assisting coaching in various locations- exceeding credit sign up metric by 4%.
- Monitor sales and operational metrics; implement strategies to improve revenue, efficiency, and customer retention.
- Handle escalated customer issues while maintaining a professional, service-driven environment.
- Enforce company policies, safety procedures, and operational standards.
Assistant Manager
Banter by Piercing Pagoda (Signet Jewelers)
08.2016 - 10.2019
- Supported store operations, inventory control, cash handling, and team supervision.
- Assisted with scheduling, onboarding, and performance coaching.
- Exceeded Piercing Metrics by 4% annually
Assistant Manager
Paws-itive Experience Pet Services
09.2008 - 09.2014
- Supported daily operations, staff coordination, and client relations in a service-based business.
- Maintained scheduling accuracy, service quality, and operational standards.
Education
High School Diploma -
Morris Knolls
Rockaway, NJ2006
Skills
- Sales
- Strong Interpersonal Skills
- Problem Solving
- Customer Service
- Metric Management
- Communication
- Team Building
- Training / Mentoring
- Hiring / Recuiting
- Operations
Customer Satisfaction
Retail Management
Customer Service
Customer Experience
Interpersonal Skills
Strategic Thinking
Workload Prioritization
Communication
Problem Solving
Key Performance Indicators
Written Communication
ADP Payroll
(POS) Systems
Recruitment
Accomplishments
Generated top 3% St. Jude donation accumulations 3 consecutive years - company wide for Signet / Banter
Languages
English
Native or Bilingual
Spanish
Limited Working
Additional Information
linkedin.com/in/joanna-bisson-2b2a38266
Timeline
Sales & Service Leader
Sephora (LVMH)
01.2024 - Current
Sales & Service Coordinator
Sephora (LVMH)
11.2023 - 01.2024
Store Manager
Banter by Piercing Pagoda (Signet Jewelers)
10.2019 - 11.2023
Assistant Manager
Banter by Piercing Pagoda (Signet Jewelers)
08.2016 - 10.2019
Assistant Manager
Paws-itive Experience Pet Services
09.2008 - 09.2014
High School Diploma -
Morris Knolls