Highly motivated and committed Coordinator/Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
A dependable candidate is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Intake Coordinator
Children's Hospital Of Philadelphia, CHOP
03.2022 - Current
Keeps a high average of performance evaluations.
Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
Assists in developing an improved tracking system for incoming referrals, resulting in faster response times.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
Improved efficiency within the department by prioritizing tasks and managing time effectively.
Streamlined the intake process by implementing efficient data collection and organization methods.
Trained team member.
Established rapport with patients through empathetic listening skills and providing relevant information regarding the steps of intake.
Reduced errors in patient data entry with thorough verification processes and attention to detail.
Self-motivated, with a strong sense of personal responsibility.
Medical Assistant
Main Line Women's Health Care Associates
07.2020 - 02.2022
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
Followed appropriate procedures to minimize patient's exposure to radiation.
Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
Called and faxed pharmacies to submit prescriptions and refills.
Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
Taught patients about medications, procedures, and care plan instructions.
Patient Educator/Counselor/Medical Assistant
Mercy Health System Hematology/Oncology
03.2017 - 03.2020
Track patient's and schedule all diagnostic imaging
Provide patient with appointments of all diagnostic imaging
Schedule appointments of all referred patient's
Prior authorize chemotherapy treatments and injections
Administrative work for the practice
Train new employees
Maintain a friendly positive work environment within the practice
Capture any patient's lost to care
Refer patients to other clinicians
Accommodate all patients with proper care and needs
In charge of all office duties
Assist patients with all medical needs
In-charge of prior authorizations for all medical procedures, including diagnostic imaging
Personal assistant to physicians in all administrative work.
Family Planning Counselor/Patient Educator
Thomas Jefferson OB/GYN Associates
01.2009 - 03.2017
Counseled patients regarding birth control options and schedule appointments for patients procedures
Discussed risks & benefits of the different birth control methods provided by the clinic
Distributed birth control and other methods under providers' orders and gave injections for birth control and STD infection
Performed walk-in pregnancy testing, and counsel properly on pregnancy options
Give proper referrals to patients for options on pregnancy
Perform rapid HIV testing & handled STD logbook for positive results, and called patients regarding test results, and provided treatment for positive STD's I also gave proper referral for partners to seek treatment as well
Trained in web applications for billing, and data entry of patient information for family planning council and completed several training sessions provided by family planning council, in order to stay current with patient care regulations
Managed payment of services and I am currently trained in billing and able to correctly code visits with proper ICD-9 codes and CPT codes.
Education
Bachelor of Science - Public Health Education
LaSalle University
Philadelphia, PA
12.2015
Professional and Continuing Studies - Public Health Education
Jefferson University
Philadelphia, PA
01.2011
Bachelor of Science - Liberal Arts
LaSalle University
Philadelphia, PA
12.2010
Skills
Quick Study
Great Communication Skills
Bi-lingual (English-Spanish)
Multi-Tasking
Customer Centric
Well-versed in Microsoft Office products (Word, Excel, & PowerPoint)
Health literacy
Referral Coordination
Friendly, Positive Attitude
Cultural Awareness
Interpersonal Communication
Languages
Spanish
Full Professional
Timeline
Intake Coordinator
Children's Hospital Of Philadelphia, CHOP
03.2022 - Current
Medical Assistant
Main Line Women's Health Care Associates
07.2020 - 02.2022
Patient Educator/Counselor/Medical Assistant
Mercy Health System Hematology/Oncology
03.2017 - 03.2020
Family Planning Counselor/Patient Educator
Thomas Jefferson OB/GYN Associates
01.2009 - 03.2017
Bachelor of Science - Public Health Education
LaSalle University
Professional and Continuing Studies - Public Health Education
Registered Nurse, Neonatal/Infant Intensive Care at Children's Hospital of Philadelphia, CHOPRegistered Nurse, Neonatal/Infant Intensive Care at Children's Hospital of Philadelphia, CHOP
Associate II Patient Financial Service at Children's Hospital of Philadelphia, CHOPAssociate II Patient Financial Service at Children's Hospital of Philadelphia, CHOP