Noemi Almonte-Vargas
Miami,FL
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Fontainebleau Miami
08.2023 - Current
- Served as knowledgeable resource for local attractions, restaurants, transportation options, providing valuable information to enhance guests'' stays.
- Provided personalized assistance to guests during their stay, enhancing overall satisfaction.
- Delivered exceptional service through effective communication and active listening to guests'' needs.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Upsold hotel amenities, resulting in increased revenue and guest satisfaction.
- Effectively handled daily average of over 100 calls with proficiency and professionalism.
Front Desk Agent
Massage Luxe Spa
07.2022 - 04.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using spa management software systems.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Effectively managed high-volume of daily calls, averaging over 50 interactions per day, while consistently achieving sales targets by securing more than 10 new memberships weekly.
Education
Associates - Business Administration
Miami Dade College
Miami, FL05.2026
High School Degree -
Sports Leadership Of Miami Charter High School
Miami, FL05.2023
Skills
- Customer Service
- Guest Orientation
- Tourism industry knowledge
- Computer Skills
- Detail Oriented
- Guest accommodations
- Flexible Schedule
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Service Representative
Fontainebleau Miami
08.2023 - Current
Front Desk Agent
Massage Luxe Spa
07.2022 - 04.2023
Associates - Business Administration
Miami Dade College
High School Degree -
Sports Leadership Of Miami Charter High School
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