Noemi Borja
Operations Manager
Dallas,Texas
Summary
Results-driven Operations Manager with over 11 years of experience in enhancing operational processes and leading high-performing teams. Expertise in training, mentoring, and cultivating strong customer relationships to ensure seamless operations and improved performance.
Overview
27
27
years of professional experience
Work History
Operations Manager
CCC TRUCKING LLC
Dallas, Texas
08.2014 - 03.2026
- Implemented process enhancements that increased operational efficiency across all departments.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Admission Coordinator
Methodist Rehabilitation Hospital
Dallas, TX
01.2008 - 08.2013
- Coordinated admissions processes to ensure timely patient intake and accurate documentation.
- Developed and implemented efficient scheduling systems for patient assessments and admissions.
- Collaborated with healthcare teams to streamline communication regarding patient needs and service availability.
- Trained and mentored new staff on admission protocols and system navigation.
Patient Financial Counselor
Parkland Memorial Hospital
Dallas, TX
05.1999 - 01.2008
- Advised patients on financial assistance programs and payment options to enhance accessibility to care.
- Evaluated patient financial situations to determine eligibility for various funding sources and support services.
- Collaborated with healthcare providers to ensure accurate billing and resolve discrepancies in patient accounts.
- Educated patients on insurance benefits, copayments, and other financial responsibilities related to their care.
Education
I-205458 - Phlebotomy Technician
Texas School of Phlebotomy
Dallas, TX03-2020
High School Diploma -
Yvonne A. Ewell Townview Center
Dallas, TX05-1999
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Proficient in Quickbooks, Excel, Word
- Staff training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
CCC TRUCKING LLC
08.2014 - 03.2026
Admission Coordinator
Methodist Rehabilitation Hospital
01.2008 - 08.2013
Patient Financial Counselor
Parkland Memorial Hospital
05.1999 - 01.2008
I-205458 - Phlebotomy Technician
Texas School of Phlebotomy
High School Diploma -
Yvonne A. Ewell Townview Center