Noemi Del Real
Murrieta,CA
Summary
Dedicated Patient Scheduling Supervisor with expertise in developing and enforcing scheduling policies. Proven track record in resolving patient inquiries and ensuring compliance to improve operational efficiency and service delivery.
Overview
1
1
Language
14
14
years of professional experience
Work History
Patient Scheduling Supervisor
BeverlyCare
Montebello
09.2020 - Current
- Scheduled patient consultations and visits with medical staff efficiently.
- Coordinated scheduling of appointments and resource allocation for staff.
- Managed insurance verification and authorization processes to streamline patient appointment scheduling.
- Supervised and led staff in the patient access department to provide excellent customer service and accurate registration.
- Supervised patient registration processes for efficient service delivery.
- Monitored associates' data entry accuracy to ensure adherence to scheduling protocols.
- Facilitated interdepartmental communication with health professionals regarding patient schedule updates.
- Resolved scheduling conflicts promptly to minimize patient disruption.
- Resolved patient inquiries and concerns to maintain satisfaction levels.
- Monitored employee performance and provided feedback on areas of improvement.
- Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
- Prepared monthly summary reports highlighting key metrics within the department.
- Facilitated communication between patients and medical staff as a liaison.
- Facilitated communication between patients and medical staff as a liaison.
Instructional Aide 1
Durfee Elementary School
Pico Rivera, CA
01.2015 - 01.2020
- Collaborated with teachers to develop tailored strategies enhancing student skill acquisition. Informed teachers of specific issues affecting individual students, facilitating targeted interventions. Assisted teachers in preparing bulletins and grading papers, ensuring efficient classroom operations. Operate and maintain equipment used for teaching purposes
- Assisted teachers in classroom management and student engagement activities.
- Supported individualized education plans for diverse student learning needs.
- Facilitated small group instruction to enhance academic skills and comprehension.
Medical Assistant
Dr. Bertha Gonzalez
Montebello, CA
01.2013 - 01.2014
- Administered injections, medications, and treatments per physician instructions.
- Assisted physicians with patient examinations and procedures.
- Verified insurance information and managed patient check-in and check-out to ensure smooth appointment flow.
- Scheduled appointments and coordinated patient follow-up visits.
- Answered phones, scheduled appointments, and coordinated patient flow while providing professional greetings to enhance patient experience.
- Maintained cleanliness and organization of examination rooms.
Education
Medical Assistant Diploma -
Everest College
City of Industry12-2012
Skills
- Appointment management
- Insurance verification
- Electronic health records
- Patient flow management
- Staff supervision
- Report generation
- Problem solving
- Customer service and support
- Strong work ethic
Languages
Spanish
Full Professional
Timeline
Patient Scheduling Supervisor
BeverlyCare
09.2020 - Current
Instructional Aide 1
Durfee Elementary School
01.2015 - 01.2020
Medical Assistant
Dr. Bertha Gonzalez
01.2013 - 01.2014
Medical Assistant Diploma -
Everest College