ANGELIC WILLIAMS
Summary
Patient access leader supporting front desk, registration, and scheduling operations across high-volume pediatric clinics. Brings experience managing staff coverage, improving workflows, mentoring new hires, and partnering with billing, coding, and clinical teams to support accurate registration and smooth patient flow.
Overview
27
27
years of professional experience
Work History
Patient Access Supervisor
Childrens Mercy Hospital Kansas
Overland Park, Kansas
09.2019 - Current
- Supported patient access staff across 20+ specialty clinics within CMH pediatric hospital registration and scheduling workflows.
- Assisted with insurance verification, eligibility checks, and patient financial clearance.
- Oversaw front desk operations across Children’s Mercy Hospital Kansas service areas, ensuring efficient patient access workflows.
- Served as Epic superuser and provided system support.
- Trained staff on patient access procedures, privacy rules, and customer service.
- Managed daily coverage, assignments, and workload distribution for access teams.
- Addressed customer complaints promptly and professionally.
- Guided team members to complete duties efficiently.
- Reviewed employee performance and shared feedback on improvement areas.
- Applied disciplinary actions for staff according to CMH policy.
- Prepared reports for management on daily department operations.
- Served as lead committee member and completed fiscal year goals focused on revenue opportunities across multiple projects.
- Identified opportunities to streamline department processes while maintaining quality standards.
- Acted as liaison between patients, families, and hospital personnel regarding financial obligations.
- Helped resolve issues during the registration process.
- Partnered with billing, coding, and clinical staff to support smooth operations throughout facility.
- Conducted training sessions for new hires and existing staff on proper registration techniques.
- Analyzed data from multiple sources to identify trends or patterns in patient access services.
- Reviewed current patient access systems and recommended changes as needed.
- Participated in meetings with upper management to discuss strategies for improving patient satisfaction scores.
- Assisted in department workflow to support timely completion of tasks.
- Attended training sessions to stay current on healthcare policies and registration software.
- Managed patient check-in process, entering accurate personal and insurance data.
- Stayed current on government regulations, health insurance changes, and financing options.
- Explained policies, procedures, and services to patients.
- Built work schedules and staff assignments based on workload, space, and equipment availability.
- Updated employee timecards for accurate payroll processing for efficient payroll processing.
Patient Access Float I / Patient Access Float II
Children's Mercy Hospital
09.2016 - Current
- Provide registration and coverage for multiple complex, high-volume clinic areas including Urgent care, Emergency, Lab/Radiology
- Assisted with remote registration for Don Chisholm, Olathe, and St. Joseph clinics to streamline patient access.
- Created A1C and CGM downloads and additional accounts for St Joseph and Wichita Telehealth clinics.
- Provided assistance with out of network reports for Northland Specialty clinics, Joplin, St. Joseph, and Wichita locations.
- Coordinated schedules and managed phone transitions for Float team to enhance coverage across multiple clinic areas.
- Collaborated with department leads and coworkers on staff experience initiatives, contributing to strategic goals for fiscal year.
- Mentored new hires on processes and expectations to ensure effective onboarding.
- Trained on bed Control process
Customer Service/ Administrative Assistant/ Manager Escalations
AT&T
09.1999 - 08.2009
- Resolved customer service escalations, improving customer satisfaction and retention
- Inbound/Outbound call center agent for 5 years
- Handled multi-faceted clerical task for B-level Executive Manager which included: data entry, filing, records management, phone support
- Coordinated travel arrangements and managed payroll and vacation schedules for team, ensuring smooth operations
- Developed employee efficiency spreadsheets for over 40 employees, enhancing tracking of performance metrics
- Planned department wide recognition events and luncheons
- Created PowerPoint presentations used for business development and staff meetings
Education
Associates - Applied science
Colorado Technical University
Skills
- Epic system administration
- patient access compliance
- HIPAA compliance guidelines
- patient scheduling coordination
- overseeing revenue cycle processes
- Appointment management
- efficient records management
- Documentation reporting
- time optimization skills
- Staff training guidance
- Team leadership
- development of leadership capabilities
- Adaptability in dynamic environments
- Communication proficiency
- Detail-oriented approach
- Problem-solving techniques
- patient access compliance
Projects & Involvement
Children's Mercy Hospital, participated in FY Goal 2023,2024,2025. Attended Career Ladder Workshop, Served as a member of the Patient Access Council 2018, Current senior Lead of the Patient Access Council 2019, Created Mentor checklist and New hire Feedback forms for Float team, A member of the Patient Access Newsletter ( Patient Access spotlight page), A New hire and PAC guest speaker, Volunteer for multiple projects and readily available as a resource for my peers and others in the department, Enrolled Operation Breakthrough students in Children's Mercy clinic During OBT annual enrollment.
VOLUNTEER EXPERIENCE
- Raytown South GREAT Program
- Gaining Real life Experience for special needs High School Students
Timeline
Patient Access Supervisor
Childrens Mercy Hospital Kansas
09.2019 - Current
Patient Access Float I / Patient Access Float II
Children's Mercy Hospital
09.2016 - Current
Customer Service/ Administrative Assistant/ Manager Escalations
AT&T
09.1999 - 08.2009
Associates - Applied science
Colorado Technical University