Noemi Fuentes
El Super
Coachella,CA
3
Languages
8
years of professional experience
Dynamic professional with extensive experience at America’s Best, excelling in front desk operations and customer relations. Proven ability to enhance appointment scheduling efficiency and streamline office processes. Strong organizational skills and adept in multi-line telephone systems, ensuring exceptional service delivery and client satisfaction. Committed to fostering a welcoming environment for all visitors.
Work History
Receptionist
1 Year 4 Months- Greeted patients and managed front desk flow for smooth optical office operations.
- Answered multi-line phones and resolved appointment inquiries with professionalism and accuracy.
- Scheduled eye exams and coordinated calendar changes for doctors and optical staff.
- Verified patient information and insurance details to support accurate intake processing.
- Processed payments and documented transactions while maintaining organized front office records.
- Prepared patient charts and updated records to ensure complete, accessible documentation.
- Directed visitors to appropriate team members and handled service requests efficiently.
- Supported staff communication by relaying messages and prioritizing urgent patient needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Front End Supervisor
7 Years 11 Months- Supervised front end associates, ensuring efficient checkout flow and courteous customer service.
- Trained cashiers and courtesy clerks on register procedures, bagging standards, and service expectations.
- Monitored cash handling, balanced tills, and resolved register discrepancies accurately.
- Scheduled front end coverage to maintain service levels during peak store traffic.
- Assisted customers with price checks, refunds, and payment issues at service desk.
- Enforced company policies, safety practices, and loss prevention procedures across front end area.
- Coordinated breaks, lane assignments, and front end priorities to reduce wait times.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Improved efficiency, optimizing layout of front end to reduce customer waiting time.
Education
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Scheduling appointments
Mail handling
Multi-line telephone operation
Document management
Clerical support
Documentation and reporting
Multi-line telephone systems
Front desk operations
Phone etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
America’s Best
06.2025 - CurrentRead More
Front End Supervisor
El Super
11.2018 - CurrentRead More
Indio High
High School Diploma
Read More