Noemi M Adams
Maxwell,TX
Summary
Results-driven professional with extensive experience in customer service and team management. Expertise in multitasking, organizational efficiency, and maintaining a calm demeanor under pressure—aiming to improve operational workflows and client satisfaction.
Overview
36
36
years of professional experience
Work History
Lead CSR, Assistant Manager
Westgate Pet & Bird Hospital
08.2002 - Current
- Led customer service team to enhance client satisfaction and loyalty.
- Trained new staff on hospital protocols and customer interaction standards.
- Developed and implemented efficient scheduling processes for patient appointments.
- Resolved complex client inquiries, ensuring prompt and effective solutions.
- Maintained accurate records in electronic health systems for seamless operations.
- Collaborated with veterinary staff to optimize patient care workflows.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Reviewed associate performance to identify training needs.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Boosted employee morale through recognition programs that rewarded outstanding performance in customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed client scheduling and appointment confirmations for veterinary services.
- Maintained accurate patient records using veterinary management software.
- Assisted in processing payments and handling billing inquiries efficiently.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated communication flow by answering calls, directing inquiries to appropriate personnel, and documenting messages for veterinarians.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Small Business Owner
The Dragon's Lair Creations
01.1995 - 11.2005
- Developed and implemented marketing strategies to increase brand visibility and customer engagement.
- Oversaw financial management, including budgeting, forecasting, and cash flow analysis.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Cultivated relationships with vendors and suppliers to negotiate favorable terms and conditions.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created handmade soft-sculpture items for sale at Renaissance Faires.
Retail Store Manager
Wicks & Sticks
05.1990 - 04.1995
- Led daily operations, ensuring efficient workflow and optimal staffing levels.
- Developed and implemented training programs to enhance team performance.
- Fostered positive customer relationships, enhancing overall shopping experience.
- Managed inventory controls, reducing shrinkage through effective loss prevention measures.
- Oversaw visual merchandising standards, driving increased foot traffic and sales conversions.
- Evaluated employee performance and provided constructive feedback for professional growth.
- Completed routine store inventories.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Completed point of sale opening and closing procedures.
Education
Master of Arts - Archaeology / Cultural Folklore
UNAM
Mexico City, MEXICOSkills
- Customer service
- Multitasking and organization
- Administrative support
- Calm and professional under pressure
- Customer data confidentiality
- Spanish fluency
- Translation and interpretation services
- Recordkeeping strengths
- Conflict mediation
- Multi-line phone systems
- Scheduling for multi doctor veterinary practice
- Inventory control and DEA compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Timeline
Lead CSR, Assistant Manager
Westgate Pet & Bird Hospital
08.2002 - Current
Small Business Owner
The Dragon's Lair Creations
01.1995 - 11.2005
Retail Store Manager
Wicks & Sticks
05.1990 - 04.1995
Master of Arts - Archaeology / Cultural Folklore
UNAM