Noemi Mayorga
Hidalgo,TX
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. I am fluent in English and Spanish as well as excel in customer service. I have extensive knowledge in data entry, reports managing, medical office procedures, and medical terminology. I have a strong ability to interact and communicate with patients and providers with more than fifteen years of experience in the medical field.
Overview
21
21
years of professional experience
Work History
Clinic Supervisor
Babies And Children Clinic
06.2017 - 06.2023
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
Medical Billing Specialist
Rio Grande Valley Pediatric Gastroenterology
05.2009 - 06.2017
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Determined prior authorizations for outpatient procedures.
- Printed and reviewed monthly patient report and solicited overdue payments.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Medical Billing Specialist
Southwest Med Partner
04.2002 - 05.2009
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Identified and resolved patient billing and payment issues.
- Located errors and promptly refiled rejected claims.
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
Education
Medical Office Specialist
Southern Careers Institute
Pharr, TX05.2002
No Degree - Basics * 1993
Pan American University of Texas
Edinburg, TXHigh School Diploma -
Memorial High School
Mcallen, TX05.1992
Skills
- Clinical Leadership
- HIPAA Compliance
- Effective Communication
- Training and mentoring
Timeline
Clinic Supervisor
Babies And Children Clinic
06.2017 - 06.2023
Medical Billing Specialist
Rio Grande Valley Pediatric Gastroenterology
05.2009 - 06.2017
Medical Billing Specialist
Southwest Med Partner
04.2002 - 05.2009
Medical Office Specialist
Southern Careers Institute
No Degree - Basics * 1993
Pan American University of Texas
High School Diploma -
Memorial High School
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