Noemi Santos Sierra
Fresno,CA
Summary
Self-motivated professional with proven ability to learn quickly and adapt in fast-paced environments. Skilled in managing operations, enhancing customer satisfaction, and fostering positive team relationships. Known for strong organizational skills, effective communication, and a proactive approach to problem-solving.
Overview
7
7
years of professional experience
Work History
Self Employed
Nails By Naomi
04.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Assistant Manager
Arco Ampm
09.2018 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
School Tutor
Teaching Fellows
08.2018 - 04.2019
- Developed strong relationships with parents and guardians, fostering open communication about student progress and needs.
- Assisted teachers in designing effective curriculum materials aligned with state standards and district objectives.
- Improved overall class performance by providing additional support to students during after-school tutoring sessions.
- Collaborated with teachers to identify areas of improvement for struggling students, implementing successful intervention plans.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Retail Sales Associate
Bella Rose Boutique
06.2017 - 08.2018
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Criminology-Forensic Behavioral Science
California State University, Fresno
Fresno, CA05-2021
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Critical Thinking
Accomplishments
- Built a successful business from zero
- Time management: in charge of inventory, scheduling/fullfilling appointments, responding to customers etc
- Established a loyal and recurring clientele as a result of excellent customer service and quality work
- Planned/organized curriculums for one on one and group trainings
- Grew a social media platform from 0 to over 30k
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Self Employed
Nails By Naomi
04.2019 - Current
Assistant Manager
Arco Ampm
09.2018 - 10.2019
School Tutor
Teaching Fellows
08.2018 - 04.2019
Retail Sales Associate
Bella Rose Boutique
06.2017 - 08.2018
Bachelor of Science - Criminology-Forensic Behavioral Science
California State University, Fresno
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