Noemy Gomez
Santa Ana,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Loss Mitigation Advocate
The National Foreclosure Defense Advocates LLC
Santa Ana, CA
11.2021 - Current
- Conducted research into applicable laws, regulations, and precedents.
- Maintained detailed records of all client interactions including notes from meetings and phone calls.
- Reviewed documents related to cases for accuracy and completeness prior to filing them with the court.
- Completed reports, paperwork and documentation accurately and on time.
- Provided mentorship to junior advocates, enhancing the overall capacity and effectiveness of the team.
Police Explorer
Santa Ana Police Department
Santa Ana, CA
02.2019 - 05.2023
- Successfully completed the 5-day OCLEEAA Explorers Academy and received training in public safety, crowd control, traffic control, penal codes, and fitness training.
- Promoted by Department Advisors to Explorer Sergeant.
- Developed critical thinking skills through the analysis of tactical scenarios and problem-solving exercises held by department advisors.
- Participated in community service events of the city, and assisted with traffic control and crowd control.
- Attended weekly lectures presented by department advisors on topics of law enforcement.
- Acquired a working knowledge of department practices, procedures, and equipment by participating in training sessions and mentorship by department advisors.
Customer Service
Pink Panther Dry Cleaners
Tustin, CA
11.2018 - 08.2021
- Provided customer service to ensure satisfaction.
- Assisted in troubleshooting escalated customer service issues.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Developed strategies for improving customer service quality.
Education
Associate of Arts - Criminal Justice
Santa Ana College
Santa Ana, CA05-2023
Skills
- Customer Service
- Conflict Resolution
- Report Writing
- Attention to Detail
- High Communication Skills
- Team Leadership Skills
- Multitasking
- File and record maintenance
Timeline
Loss Mitigation Advocate
The National Foreclosure Defense Advocates LLC
11.2021 - Current
Police Explorer
Santa Ana Police Department
02.2019 - 05.2023
Customer Service
Pink Panther Dry Cleaners
11.2018 - 08.2021
Associate of Arts - Criminal Justice
Santa Ana College