Nofaly Celestino
Dallas
Summary
Hardworking, highly motivated veteran eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
14
14
years of professional experience
Work History
Call Center Agent
DaBella
Irving
03.2026 - Current
- Managed high volume of inbound and outbound customer calls, ensuring timely resolution of inquiries.
- Provided excellent customer support via phone and email communication.
- Educated customers on product features and benefits, enhancing their overall experience and satisfaction.
- Collaborated with team members to streamline service delivery processes, improving response times.
- Followed company protocols for handling sensitive customer information securely.
Claims Adjuster
Geico
Richardson
05.2025 - 12.2025
- Efficiently handle claims, ensuring timely handling of claims.
- Eciently handle claims, ensuring timely handling of claims.
- Implement strategies to streamline operations, achieving measurable improvements in efficiency.
- Demonstrated strong customer service skills by actively listening to clients' concerns, ensuring a positive claims experience.
- Processed claims efficiently, achieving timely resolutions and enhancing client satisfaction through effective communication.
Claims Associate
State Farm
Richards
02.2024 - 05.2025
- Assisted new policyholders in processing claims to ensure timely resolution and customer satisfaction.
- Provided technical advice on complex claim issues to internal staff members.
- Investigated potential fraudulent activities by reviewing claimants past history of submissions, verifying identity, and obtaining additional evidence when necessary.
Security Specialist
Target
Dallas
06.2021 - 02.2024
- Reported irregularities to management and emergency services, preventing potential losses and damage.
- Monitored visitors, patrons, and employees to maintain order and safeguard property.
- Surveilled building entrances and exits to identify potential security and safety threats.
Messenger
Brinks
Plano
08.2018 - 05.2021
- Collaborated with coworkers to achieve project goals
- Addressed customer inquiries promptly to enhance satisfaction and resolve issues.
- Delivered excellent customer service consistently in fast-paced environments.
School Monitor
DISD
Dallas
08.2016 - 04.2018
- Responded quickly to emergency situations, demonstrating sound judgment and composure under pressure.
- Executed administrative tasks including filing paperwork and completing incident reports to ensure accurate record-keeping.
- Supervised student behavior during lunch and recess periods.
- Ensured safety protocols were followed in school environments.
- Assisted staff in managing classroom transitions and activities.
Front Desk Security Ocer
Iodine Security
Dallas
01.2016 - 08.2016
- Recorded personnel entries and exits along with suspicious activity and incidents to ensure safety and security.
- Responded quickly to alarms and disturbances.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
13 Bravo Cannon Crew Member
Army
Dallas
06.2012 - 10.2015
- Directed team members to ensure optimal weapon system functionality under pressure during simulated combat scenarios.
- Executed loading, unloading, aiming, and adjusting drills for indirect fire missions using M109A6 Paladin Howitzer cannons.
- Operated artillery systems during training exercises and missions.
- Collaborated with team members to ensure proper cannon placement and alignment.
- Maintained equipment by performing regular inspections and necessary repairs.
Skills
- Call routing
- Customer service
- Claims processing
- Data entry
- Attention to detail
- Effective communication
- Problem solving
- Conflict resolution
- Adaptability under pressure
- System documentation
Timeline
Call Center Agent
DaBella
03.2026 - Current
Claims Adjuster
Geico
05.2025 - 12.2025
Claims Associate
State Farm
02.2024 - 05.2025
Security Specialist
Target
06.2021 - 02.2024
Messenger
Brinks
08.2018 - 05.2021
School Monitor
DISD
08.2016 - 04.2018
Front Desk Security Ocer
Iodine Security
01.2016 - 08.2016
13 Bravo Cannon Crew Member
Army
06.2012 - 10.2015