No Given Name Badal
Tuscumbia,AL
Summary
Dynamic professional with a proven track record at Amazon, excelling in customer service and document management. Expert in fostering client relationships and resolving issues, enhancing customer satisfaction and retention. Skilled in data analytics and teamwork, significantly contributing to operational efficiency and positive work environment. Achieved notable improvements in service delivery through strategic planning and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Assistant
Shree Radhe Inc. Shop N Go
Tuscumbia, AL
07.2023 - 09.2024
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Enhanced customer experience using all omnichannel offerings.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
Customer Service Executives
Amazon
Mohali, India
03.2021 - 12.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
Assistant Manager
The Bites Cafe
Mohali , India
08.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Masters Of Business And Administration - Sales And New Business Development
University of North Alabama
Florence, AL05.2023
Masters Of Science - Industrial Microbiology
Chandigarh University
Gharuan, Mohali, India05.2021
Bachelor Of Science - Biotechnology
Chandigarh University
Mohali, Punjab, India05.2019
Skills
- Document management
- Client relationship building
- Budget planning
- Vendor negotiation
- Customer service
- Bank deposits
- Call reception
- Data analytics
- Teamwork
- Organizational skills
- Relationship building
Certification
Industrial Training : CSIR-IIIM Research center trainee under senior scientist Ms. Meenu katoch ( 4 Months)
- Conducted laboratory-based research under the supervision of a senior scientist, focusing on biotechnology applications such as genetic engineering, molecular biology, and cell culture techniques.
- Gained hands-on experience in preparing and executing experiments involving DNA/RNA extraction, PCR, gel electrophoresis, and protein analysis.
Assisted in the design and optimization of laboratory protocols for biotechnology projects, ensuring compliance with industry standards and safety regulations.
2.
Training in Verka Milk Plant
Location : Mohali , India ( 6 Months)
- Gained hands-on experience in dairy production processes, including milk pasteurization, homogenization, and packaging.
- Assisted in quality control procedures, ensuring compliance with food safety standards and maintaining product quality.
- Contributed to maintaining hygiene and safety standards in the plant, adhering to regulatory guidelines and ensuring a safe work environment.
Languages
English
Hindi
Spanish
Hobbies/ Interests
- Travel
- Technology and innovation
- Photography
- Cooking
- Fitness
Timeline
Business Assistant
Shree Radhe Inc. Shop N Go
07.2023 - 09.2024
Customer Service Executives
Amazon
03.2021 - 12.2021
Assistant Manager
The Bites Cafe
08.2019 - 02.2021
Masters Of Business And Administration - Sales And New Business Development
University of North Alabama
Masters Of Science - Industrial Microbiology
Chandigarh University
Bachelor Of Science - Biotechnology
Chandigarh University