Nohemi Colin
Scottsbluff,NE
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Collections Specialist
Accelerated Receivables Solutions
Scottsbluff, Nebraska
10.2023 - 07.2024
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
Retail Sales Associate
MAVERICK
Scottsbluff, Nebraska
01.2023 - 09.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
Operations Clerk
Regional West Medical Center
Scottsbluff, Nebraska
02.2022 - 09.2022
- Scheduling appointment: Ensuring that appointments are scheduled according to doctor availability
- Patient registration: Verifying patient demographics and checking in patients
- Handling inquires: Answering patient inquiries and questions
Retail Sales Associate
Advanced Auto Parts
Scottsbluff, Nebraska
07.2020 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collections Specialist
SWBC
Scottsbluff, Nebraska
10.2019 - 07.2020
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
Education
High School Diploma -
Scottsbluff Senior High School
Scottsbluff, NE05-2012
Skills
- Records Maintenance
- Account Reconciliation
- Outbound/Inbound Calling
- Conflict Resolution Techniques
- Relationship Building
- Bilingual Representative-Spanish
Timeline
Collections Specialist
Accelerated Receivables Solutions
10.2023 - 07.2024
Retail Sales Associate
MAVERICK
01.2023 - 09.2023
Operations Clerk
Regional West Medical Center
02.2022 - 09.2022
Retail Sales Associate
Advanced Auto Parts
07.2020 - 09.2021
Collections Specialist
SWBC
10.2019 - 07.2020
High School Diploma -
Scottsbluff Senior High School