Summary
Overview
Work History
Education
Skills
Timeline
Generic

NOHEMI PENA

Fort Mohave

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

11
11
years of professional experience

Work History

Executive Guest Ambassador

Aquarius Casino and Resort
04.2025 - Current
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.
  • Updated reports, managed accounts, and generated reports for company database.

Real Estate Agent

HUNTINGTON AND ELLIS
06.2023 - 03.2025
  • Successfully navigates challenging conversations by displaying empathy while maintaining professionalism.
  • Able to develop creative solutions for challenging situations that arise during a transaction.
  • Adept at prospecting and cultivating relationships with clients to generate new business opportunities.
  • Strong organizational abilities with attention to detail when completing paperwork and client files.

Rural Mail Carrier

SNR.
06.2022 - 06.2023
  • Sorted mail to be delivered according to route and customer address.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Delivered mail to residences and business establishments along specified routes by walking and driving, using combination of satchels, carts, cars, and small trucks.
  • Adapted quickly to changes in schedules or delivery methods due to weather conditions or other circumstances.

Customer Service Representative

COPART AUTO AUCTIONS
11.2020 - 06.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to clients in fast-paced call center environment.

Reservations Specialist

STATION CASINOS
10.2014 - 11.2020
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
  • Assisted customers with reservations and cancellations in accordance with hotel policies.
  • Negotiated rates and upsold packages to increase occupancy and maximize revenues.

Education

GED -

Mohave Community College
01.2012

Skills

  • Contract negotiation
  • Lead generation
  • Fluent in Spanish
  • Empathy and patience
  • Professional telephone demeanor
  • Customer service
  • Strong organizational skills

Timeline

Executive Guest Ambassador

Aquarius Casino and Resort
04.2025 - Current

Real Estate Agent

HUNTINGTON AND ELLIS
06.2023 - 03.2025

Rural Mail Carrier

SNR.
06.2022 - 06.2023

Customer Service Representative

COPART AUTO AUCTIONS
11.2020 - 06.2022

Reservations Specialist

STATION CASINOS
10.2014 - 11.2020

GED -

Mohave Community College

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