Jasmine G. Benitez
Hartford,CT
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
French Cleaners Inc.
03.2023 - Current
- Provides exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Demonstrates strong product knowledge to effectively answer customer questions and provide accurate information.
- Builds rapport with customers through active listening, empathy, and personalized interactions.
- Utilizes active listening techniques when interacting with customers allowing me to understand their needs better leading to improved issue resolution rate.
- Develops strong time management skills by efficiently prioritizing tasks and ensuring timely follow-up with customers.
- Maintains a positive attitude and professional demeanor even when faced with challenging or difficult customers.
- Resolves complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions.
- Handles billing inquiries including payment processing, refunds, invoices, adjustments, and account updates accurately and efficiently.
- Receives and tags garments for cleaning, and ensuring finished orders are ready for pickup.
Cashier/In-Store Personal Shopper
Stop & Shop
02.2023 - 03.2023
- Managed cash, credit card transactions, gift cards, redeeming coupons, and refunds using POS systems.
- Registered sales on a cash register by scanning items, itemizing, and totaling customers’ purchases and bags customers’ purchases if needed.
- Responded to customer questions quickly and professionally and made purchasing suggestions when items are not in stock.
- Handled incoming and outgoing calls communicating with customers about their placed online orders to substitute any out-of-stock items and to notify when their orders are completed and ready for pick up.
- Shopped for customers who ordered their groceries online and ensured to pick items of good quality and on date.
Online Shopping Clerk
Shoprite
07.2022 - 02.2023
- Delivered great customer experiences while taking customer orders from the ShopRite website and selected their orders, shops for the requested items, and communicated any issues with the customers.
- Identified products accurately from various departments and is knowledgeable in picking top quality perishable items and meats.
- Substituted comparable items when a customer’s item is out of stock and provided excellent communication skills via phone and in person to all customers.
- Properly bagged customers’ orders safely and efficiently and merged the completed totes to ensure they’re ready for customer pickup or delivery.
- Operated the cash register and followed all cash handling procedures and ensured to collect proper payment and provided proper change.
- Processed and billed all orders and forms of payments including cash, credit, checks, EBT, WIC, coupons, and gift cards.
Personal Shopper/Delivery Driver
Shipt
11.2020 - 07.2022
- Provided customers with comprehensive and exceptional assistance upon entering the store through merchandise selection and completion of purchases.
- Cultivated close relationships with customers, built loyal clientele and went the extra mile in deliveries, including doing no-contact delivery and helping elderly customers put groceries away.
- Bagged groceries and items carefully to keep products in perfect condition, separates fragile products, and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight timeframes.
- Shopped at customers’ chosen stores, verified replacement items with customers, selected the freshest produce, meats, or fruits and delivered groceries on-time to the exact specified locations.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Practiced clean and sanitary shopping with minimal product handling and uses safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Warehouse Associate
HomeGoods
08.2020 - 11.2020
- Counted, selected, and sorted items such as totes, boxes, merchandise or other products by style, color, store order or other criteria.
- Matched receipts against purchase orders.
- Ticketed merchandise or other items with gum labels, swiftach gun or pin tickets.
- Packed and unpacked items or other merchandise into or out of boxes and sealed boxes for shipping when packing was completed.
- Removed and sorted products by style, store, or other criteria.
- Prepared reports for damaged/broken items and reported it to management for processing.
- Manually handled materials of items such as totes, boxes, garments, or other items up to 10lbs constantly, up to 50lbs frequently, and up to 60lbs occasionally.
Seasonal Sales Associate
Gymboree
10.2018 - 01.2019
- Greeted customers and ascertained what each customer wanted or needed.
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
- Stocked inventory items and requisitioned new stock.
- Computed sales prices, total purchases, and received and processed cash or credit payments.
- Exchanged merchandise for customers and accepted returns.
- Ticketed, arranged, and displayed merchandise to promote sales.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
High School Diploma -
A. I. Prince Technical High School
Hartford, CT2017
Pharmacy Technician Certification -
Penn Foster College
2022
Associate of Science -
Charter Oak State College
New Britain, CT2027
Bachelor of Science - Human Resources Management
Charter Oak State College
New Britain, CT2029
Skills
- Bilingual English / Spanish
- Proficient computer skills that include Microsoft Word, Power Point, and Excel
- Excellent communication, analytical, problem solving, and interpersonal skills
- Skilled in creating / proofreading reports
- Active listening
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
French Cleaners Inc.
03.2023 - Current
Cashier/In-Store Personal Shopper
Stop & Shop
02.2023 - 03.2023
Online Shopping Clerk
Shoprite
07.2022 - 02.2023
Personal Shopper/Delivery Driver
Shipt
11.2020 - 07.2022
Warehouse Associate
HomeGoods
08.2020 - 11.2020
Seasonal Sales Associate
Gymboree
10.2018 - 01.2019
High School Diploma -
A. I. Prince Technical High School
Pharmacy Technician Certification -
Penn Foster College
Associate of Science -
Charter Oak State College
Bachelor of Science - Human Resources Management
Charter Oak State College