Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nokutenda Faranando

Royse City,TX

Summary

Customer-focused professional with over 2 years of experience as a Customer Service Representative Lead. Managed customer inquiries and enhanced engagement through effective communication and precise data entry. Skilled in using CRM platforms like Zendesk and Salesforce to drive customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Walmart
Royse City, Texas
08.2025 - 11.2025
  • Processed cash, credit, and gift card transactions at checkout, ensuring accuracy and adherence to security protocols.
  • Executed accurate and efficient processing of customer transactions at Walmart checkout.
  • Utilized Walmart's point-of-sale system for transaction processing and inventory management.
  • Ensured cleanliness and organization of checkout area, enhancing customer experience during shifts.

Customer Service Representative

Menta Freight
01.2024 - 06.2025
  • Resolved customer complaints through effective communication, enhancing customer satisfaction.
  • Managed customer inquiries on shipping and logistics, ensuring timely and accurate responses.
  • Monitored shipment statuses and communicated updates promptly to clients.
  • Handled order processing and shipment tracking utilizing internal software solutions.
  • Educated customers on freight options and pricing, facilitating informed decision-making.

Reservation Representative

Hilton
01.2023 - 11.2023
  • Updated customer information in reservation system, enhancing data accuracy.
  • Provided exceptional customer service, contributing to enhanced client satisfaction.
  • Recorded customer interactions and transactions, supporting operational integrity.
  • Collaborated with hotels and airlines to confirm reservations promptly.

Education

High School Diploma -

Tynwald High School
Zimbabwe, Harare
11-2023

Associate of Science -

Dallas College
Dallas, Texas, TX

Skills

  • Issue resolution
  • Data entry accuracy
  • Problem solving
  • Time management
  • Customer engagement
  • Adaptability and flexibility
  • Phone etiquette

Timeline

Customer Service Cashier

Walmart
08.2025 - 11.2025

Customer Service Representative

Menta Freight
01.2024 - 06.2025

Reservation Representative

Hilton
01.2023 - 11.2023

High School Diploma -

Tynwald High School

Associate of Science -

Dallas College
Nokutenda Faranando