Hi, I’m
Nola Austin
Case Manager
Burleson,TX
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
years of professional experience
Work History
Texas Department Of Criminal Justice
Case Manager
08.2023 - 06.2025
Job overview
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored program performance and outcomes for successful delivery of services.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Daybreak Community Services Texas, LLCAmarillo, Texas
Support Manager
10.2013 - 07.2023
Job overview
- Conducted meeting
- Oversaw client care
- Collected and created important documents for clients
- Handled more than 30 clients' finances
- Routinely assisted direct care staff with clients' behaviors
- Chart Audits
- Monitor clients objectives and goals
- Created and maintained clients' Special Needs
- Trained employees on clients Special Needs
- Trained Host Homes on various duties
- Continued to move up in Daybreak Community Services from Direct Care Staff, to Medical Coordinator/Supportive Home Living Transporter, to Trainer and finally Support Manager. Responsible for new and more challenging duties while still being able to assist in previous duties.
Community Options IncAmarillo, Texas
Direct Care Staff
06.2012 - 07.2013
Job overview
- Cooking and cleaning
- Assisted with personal hygiene
- Administered Medication
- Mainlining patient files and medical inventory
- Aided in planning and encouraging activities for clients.
- Helped clients in their every day of activities of daily living.
- Encouraged independent living skills
Windsor Place IncSalem, Oregon
Direct Care Staff
05.2010 - 04.2012
Job overview
- Cooking and cleaning
- Assisted with personal hygiene
- Administered Medication
- Mainlining patient files and medical inventory
- Aided in planning and encouraging activities for clients.
- Helped clients in their every day of activities of daily living.
- Encouraged independent living skills
Education
Vista CollegeAmarillo, TX
Diploma from Medical Assisting
09.2013
University Overview
Externship served at Allergy Arts, Amarillo, TX
Everest CollegeVancouver, WA
Associate of Applied Science from Medical Assisting
11.2011
University Overview
Externship served at Vancouver Clinic, Vancouver, WA
Skills
- Staff Training
- Verbal and Written Communication
- Customer Service
- Keeping client information up-to-date
- Monitor behaviors in documentation
- Coordinate plan objectives
- Data Entry
- Record Keeping and Management
- Money/Finance Handling
- Creating and Collecting documentation
- Team Meetings
- Phone Inquiries
Problem-solving
Organization and multitasking
Documentation and reporting
Decision-making
Positive attitude
Documentation proficiency
Data entry and analysis
Records management
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsHealthcare benefits401k matchPaid time offPaid sick leaveTimeline
Case Manager
Texas Department Of Criminal Justice
08.2023 - 06.2025
Support Manager
Daybreak Community Services Texas, LLC
10.2013 - 07.2023
Direct Care Staff
Community Options Inc
06.2012 - 07.2013
Direct Care Staff
Windsor Place Inc
05.2010 - 04.2012
Vista College
Diploma from Medical Assisting
Everest College
Associate of Applied Science from Medical Assisting
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