Nola Smyers
Huntsville,Alabama
Summary
Proven track record in enhancing guest experiences at Carrabba's Restaurant, showcasing exceptional customer service and effective multitasking abilities. Excelled in guest relations and maintaining high sanitation standards, achieving significant improvements in customer satisfaction. Demonstrated flexibility and empathy under pressure, ensuring seamless dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Hostess/Server Assistant
Carrabba's Restaurant
04.2024 - 08.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Hostess/Cashier
Viet House
08.2023 - 03.2024
- Greeted customers upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties.
Education
Grissom Highschool
Huntsville, AL05.2026
Skills
- Customer Service
- Effective Multitasking
- Phone Etiquette
- Cleaning and sanitation
- Guest Relations
- Patience and Empathy
Timeline
Hostess/Server Assistant
Carrabba's Restaurant
04.2024 - 08.2024
Hostess/Cashier
Viet House
08.2023 - 03.2024
Grissom Highschool
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