Nolan Chang
San Rafael,CA
Summary
Dynamic automotive service professional with extensive experience at Lexus of Marin, excelling in customer relationship management and staff training. Proven ability to optimize workflows and enhance service quality, leveraging expertise in timecard administration and effective communication to drive operational success. Certified Lexus technology specialist committed to delivering exceptional service. Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
26
26
years of professional experience
Work History
Assistant to Service Director
Lexus of Marin
11.2021 - 05.2025
- Oversaw valet operations and managed the vehicle loaner fleet while training and supporting new service department staff, including cashiers, valets, and service advisors.
- Handled timecard adjustments for service personnel as well as report daily service department statistics to the Service Director and General Manager.
- Assumed Service Director responsibilities when away from dealership.
Service Advisor
Audi of Oakland
04.2017 - 10.2017
- Communicated with all parties in for what is requested and performed in the process of vehicle maintenance and repairs.
- Over sought the repair process be preformed in a timely manner, and keep guest up to date with the repair process.
Service Advisor
Coliseum Lexus of Oakland
08.2016 - 02.2017
- Responsibly same as listed as above.
- Assistant Preowned Manager
- Over saw reconditioning process of Preowned Vehicles.
Driver
Extreme Pizza San Rafael & Extreme Pizza Novato
02.2010 - 12.2016
- Delivered pizzas promptly to customers in San Rafael and Novato locations.
- Assisted in training new drivers on delivery routes and company policies.
- Handled cash transactions and processed customer payments efficiently.
- Navigated local streets using GPS for timely deliveries during peak hours.
- Delivered goods and services to customers on time and in excellent condition.
Service Advisor
Lexus of Marin
12.2011 - 07.2015
- Responsibly same as listed as above.
- Lexus Technology Specialist (Certified)
- Assisted guest with all questions in regards to any questions with vehicle technology.
- Lead Service Porter (Certified)
- Performed and delegated tasks to all service porters.
- Over sought vehicle Loaner Fleet, including maintenance and inventory.
Sales Representative
Your Photo on Canvas
11.2009 - 12.2009
- Traveled to different Costco locations in the Northern California region.
- Ran and maintained a trade show booth selling high quality canvas prints.
- Provided excellent customer service while working 10+ hour days.
Lab Manager
Marin Filmworks
San Rafael, California
07.2005 - 09.2009
- Managed and over sought production quality.
- Managed staff and trained all new production employees.
- Created weekly staff schedule.
- Provided customer service in sales of prints, digital cameras and photo equipment and accessories.
- Provided customer service in person with technical support for both film and digital cameras, photo kiosk ordering stations and computer support.
- Provided telephone support with online print orders.
- Ran and maintained mini-lab systems.
- Troubleshot any mechanical and technical problems with all lab equipment.
- San Rafael, California
Photo Lab Technician / Customer Service Representative
Express Digital and Photo
08.1999 - 06.2005
- Responsible for production on quality photo prints.
- Photo manipulation and restoration with Adobe Photoshop.
- Machine equipment maintenance.
- Technical troubleshooting.
- Customer service.
- San Rafael & Mill Valley, California
Education
High School Diploma -
Tamalpais High School
Mill Valley06-2001
Skills
- Automotive Service Expertise
- Customer relationship management
- Timecard administration
- Staff training and development
- Service department reporting
- Quality assurance
- Product knowledge
- Effective communication
- Problem solving
- Schedule management
- Professional demeanor
- Data confidentiality practices
- Multitasking and organization skills
- Workflow optimization techniques
- Certified Lexus technology specialist
- ADP and Reynolds proficiency
- Staff training and management strategies
References
- Rick Santos, Sales Manager, Coliseum Lexus of Oakland, 925-628-2967
- Bo Duong, Senior Technician, Coliseum Lexus of Oakland, 510-908-1339
- Norberto Salas, Owner of Luxe Collision, San Anselmo, 510-377-0150
- Alexis Cooper, Owner of Luxe Collision, San Anselmo, 415-608-6406
- Steve Schurtz, Master Technician, Lexus of Marin, 415-717-4410
Skill Set Profile
- Over eight years of experience working in the automotive service industry
- Certified Lexus Technology Specialist
- ADP & Reynolds Experience
- Ten years of both photo lab production and retail services
- Experienced in training and managing staff
- Excellent customer service skills
- Strong computer and technological knowledge
Timeline
Assistant to Service Director
Lexus of Marin
11.2021 - 05.2025
Service Advisor
Audi of Oakland
04.2017 - 10.2017
Service Advisor
Coliseum Lexus of Oakland
08.2016 - 02.2017
Service Advisor
Lexus of Marin
12.2011 - 07.2015
Driver
Extreme Pizza San Rafael & Extreme Pizza Novato
02.2010 - 12.2016
Sales Representative
Your Photo on Canvas
11.2009 - 12.2009
Lab Manager
Marin Filmworks
07.2005 - 09.2009
Photo Lab Technician / Customer Service Representative
Express Digital and Photo
08.1999 - 06.2005
High School Diploma -
Tamalpais High School