Nolana Evans
Kansas City
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 16 years of relevant work experience to your team.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Northwestern Medicine
08.2015 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Patient Service Representative
Bergan Mercy Medical Center
11.2007 - 07.2015
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Manchester, NH12-2024
Skills
- EPIC
- Type 50 WPM
- Proficient with Microsoft
- Customer service
- Insurance verification
- HIPAA compliance
- Multi-line telephone systems
- Medical terminology
- Team leadership
- Scheduling diagnostic procedures
- Health insurance knowledge
- Registration and scheduling
Timeline
Patient Access Representative
Northwestern Medicine
08.2015 - Current
Patient Service Representative
Bergan Mercy Medical Center
11.2007 - 07.2015
Bachelor of Science - Health Administration
Southern New Hampshire University
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