Nolanda Graves
Washington
Summary
Results-oriented professional with experience in customer service, stakeholder engagement, event coordination, and policy research. Skilled in relationship building, issue resolution, and logistical coordination to enhance operational efficiency. Capable of managing competing priorities and analyzing data while communicating effectively with diverse stakeholders.
Overview
17
17
years of professional experience
Work History
Usher / Ticket Taker
Monumental Sports & Entertainment
Washington
04.2015 - Current
- Deliver high-quality guest service to thousands of event attendees by providing seating assistance, venue information, and issue resolution.
- Resolved guest concerns regarding seating discrepancies, ticketing issues, and accessibility accommodations to enhance guest experience.
- Enforce venue policies and perform access control to maintain a safe and organized environment.
- Coordinated event logistics, crowd management, and operational support to ensure seamless event execution.
- Documented incidents and collaborated with event operations teams to maintain safety and compliance.
Intern – Governmental & Regulatory Affairs & Public Policy (GRAPP)
Exelon
Washington
06.2022 - 08.2022
- Conducted research and analysis on federal legislation and regulatory developments impacting the energy sector.
- Tracked policy updates and prepared briefings and summaries for internal leadership.
- Coordinated meetings and stakeholder engagement efforts with associations, think tanks, and policy leaders.
- Assisted with stakeholder outreach and scheduling to support relationship-building initiatives.
- Supported data tracking and reporting to evaluate stakeholder engagement and PAC performance.
Cocktail Server
MGM National Harbor
Oxon Hill
06.2017 - 03.2019
- Delivered attentive guest service in a high-volume hospitality environment.
- Managed multiple priorities including guest requests, order accuracy, and payment processing.
- Built rapport with guests to encourage repeat visits and customer loyalty.
Youth Leader
New Samaritan Baptist Church
Washington
10.2008 - 01.2013
- Coordinated youth activities and scheduled programming, enhancing engagement in group events.
- Communicated with parents and team members to effectively organize schedules and streamline event logistics.
- Supervised children during activities, ensuring a safe and structured environment conducive to learning and development.
Education
Bachelor of Business Administration -
University of The District of Columbia
Skills
- Customer Success & Client Support
- Stakeholder Engagement
- Relationship Management
- Event Coordination & Logistics
- Calendar Management & Scheduling
- Conflict Resolution & Problem Solving
- Administrative & Operational Support
- Policy Research & Data Analysis
- Microsoft Office (Excel, Word, PowerPoint)
- Google Workspace (Docs, Sheets, Slides, Calendar)
- CRM / SaaS Platforms (transferable experience)
Timeline
Intern – Governmental & Regulatory Affairs & Public Policy (GRAPP)
Exelon
06.2022 - 08.2022
Cocktail Server
MGM National Harbor
06.2017 - 03.2019
Usher / Ticket Taker
Monumental Sports & Entertainment
04.2015 - Current
Youth Leader
New Samaritan Baptist Church
10.2008 - 01.2013
Bachelor of Business Administration -
University of The District of Columbia