Nolitah Barillas Reyes
Port Murray,NJ
Summary
During the time working at Servicios Integrales I excelled in active listening and computer proficiency (Google Suite), enhancing customer satisfaction and loyalty. Demonstrated exceptional teamwork, empathy, and a positive attitude, willingness to learn, leading to significant improvements in customer relations and repeat business. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote Customer Service Representative position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
Servicios Integrales
03.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Mostly communicated with customers by emails or WhatsApp messages but calls too.
Cashier
Distribuidora La Bendición
02.2018 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Applied Science - Graphic Design
County College of Morris
Randolph Township, NJ05.2026
High School Diploma -
West Morris Central High School
Chester, NJ06.2023
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency (G Suite)
- Money handling abilities
- Patience and Empathy
- Work Ethic and Integrity
Additional Information
I am a fast learner. Usually I need to practice things accompanied 2 or 3 times in order to memorize things and be able to do them on my own.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Remote Customer Service Representative
Servicios Integrales
03.2022 - 08.2023
Cashier
Distribuidora La Bendición
02.2018 - 07.2018
Associate of Applied Science - Graphic Design
County College of Morris
High School Diploma -
West Morris Central High School
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