Debrah Totten
Summary
Dynamic professional with a proven track record in income tax preparation at Liberty Tax Service, showcasing exceptional customer service and organizational skills. Excelled in maintaining confidentiality and accuracy, significantly enhancing client satisfaction. Adept at multitasking in fast-paced environments, as demonstrated in server roles, with a strong work ethic and focus on interpersonal relationship cultivation.
Overview
4
4
years of professional experience
Work History
Tax Preparer
Liberty Tax Service
08.2022 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Server
Buffalo Wild Wings
06.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Applebee's Neighborhood Grill & Bar
05.2021 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Raymore-Peculiar High School
Peculiar, MO05-2020
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Client communication
- Interpersonal strengths
Languages
Spanish
Limited Working
English
Native or Bilingual
German
Elementary
American Sign Language
Elementary
Timeline
Server
Buffalo Wild Wings
06.2023 - 10.2024
Tax Preparer
Liberty Tax Service
08.2022 - Current
Server
Applebee's Neighborhood Grill & Bar
05.2021 - 12.2022
High School Diploma -
Raymore-Peculiar High School
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