Nona Coe
Dallas,TX
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
5
5
years of professional experience
Work History
Operations Manager
Guided Practice Solutions
Dallas, TX
10.2023 - Current
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Presented performance and productivity reports to supervisors.
- Developed key performance indicators to measure effectiveness of operational processes.
- Created and maintained dashboards for KPIs and workflow.
- Prepared detailed reports on the performance of various business units based on their P&L statements.
Operations Manager
Pearl Street Dental
Dallas, TX
04.2022 - 10.2023
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Processed payroll accurately ensuring all employees were paid on time.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw multiple sites within the organization.
- Maximized branch revenue by optimizing daily operations.
- Collaborated closely with Human Resources department on matters related to employee relations.
Business Development Manager
Wisdom Teeth Guys
Dallas, TX
04.2020 - 09.2020
- Spearheaded market research initiatives to identify new business opportunities and areas for expansion.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Implemented CRM strategies to improve customer engagement and retention.
- Coordinated with marketing team to develop promotional materials and campaigns.
Education
Bachelor of Science - Micro-Biology
University Texas Dallas
Richardson05-2014
Skills
- Performance monitoring
- Incidents management
- Health and safety compliance
- Performance reporting
- Marketing
- Production
- Cost reduction strategies
- Operations monitoring
- Expense reports
- P&L management
- Multi-site operations
- Budgeting and cost control
Timeline
Operations Manager
Guided Practice Solutions
10.2023 - Current
Operations Manager
Pearl Street Dental
04.2022 - 10.2023
Business Development Manager
Wisdom Teeth Guys
04.2020 - 09.2020
Bachelor of Science - Micro-Biology
University Texas Dallas
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