NO NAME GIVEN AKASHDEEP
Fresno,CALIFORNIA
Summary
Driven by a results-focused approach, I excelled as a Store Manager at 20 Fashions, where I significantly enhanced customer satisfaction through expert problem-solving and active listening. My background in customer service and data entry, combined with a proven ability to manage high-stress situations, has consistently improved client loyalty and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cold Stone
Indianapolis, IN
06.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Store Manager
20 Fashions
India
01.2021 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
VMPS
INDIA01.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Customer Relations
Languages
English
Full Professional
Timeline
Customer Service Representative
Cold Stone
06.2023 - 06.2024
Store Manager
20 Fashions
01.2021 - 01.2023
High School Diploma -
VMPS