Sharika Mair
Senior Project Manager
Cypress,TX
Summary
Experienced Senior Project Manager with 20 years of specialized expertise in employee benefits administration, implementation, and client management. Proven success in leading impactful initiatives and providing efficient solutions. Acknowledged for operational excellence, team leadership, and client-centric approach in dynamic, compliance-focused settings.
Overview
19
19
years of professional experience
Work History
Senior Project Manager
WTW (Willis Towers Watson)
11.2021 - Current
- Lead high-impact benefits administration projects for enterprise clients across various sectors.
- Act as strategic advisor to align client goals with system capabilities.
- Manage cross-functional teams through implementation, testing, and transitions.
- Mentor junior project managers and lead internal development efforts.
- Ensure data protection and compliance with industry standards.
- Delivered multiple seamless client transitions with high satisfaction scores.
- Improved team delivery timelines through targeted process enhancements.
Client Service Manager
Empyrean Benefit Solutions
05.2014 - 11.2021
- Oversaw benefit plan delivery, client satisfaction, and retention for high-value accounts.
- Directed onboarding, configuration, and long-term benefit administration strategy.
- Managed escalations, SLAs, and vendor relationships.
- Led training for internal teams and client-side users.
- Cut operational costs by $100K+ annually via process automation.
- Renegotiated contracts to mitigate penalties and save $90K+.
Benefits Operations Manager
Aon Hewitt
10.2008 - 06.2012
- Directed operations for health and retirement benefit plans.
- Enhanced team efficiency with workflow optimization.
- Led capacity planning and staff development.
Business Systems Analyst
Aon Hewitt
01.2006 - 09.2008
- Performed plan analysis and benefit calculations.
- Led data remediation and vendor collaboration.
- Oversaw documentation, UAT, and system updates.
- Delivered 3 enterprise implementations on time and under budget, with strong executive feedback.
- Led a team restructure, reducing staffing needs and saving $100K+ annually.
- Negotiated a contract amendment to reduce SLA penalties while maintaining performance standards.
Education
Microsoft Office
Skills
- Benefits Strategy Development
- Health Administration Expertise
- Project & Program Management
- Client Relationship Management
- Compliance & Regulatory Knowledge
- Team Leadership & Coaching
- Process Automation & Optimization
- Risk Mitigation & Contract Management
- SLA Monitoring & Data Driven Insights
- Systems Integration & Testing
Selected Career Accomplishments
- Delivered 3 enterprise implementations on time and under budget, with strong executive feedback.
- Led a team restructure, reducing staffing needs and saving $100K+ annually.
- Negotiated a contract amendment to reduce SLA penalties while maintaining performance standards.
Professional Development
- Project Management for Benefit Administration
- Health & Welfare Plan Design & Compliance
- Strategic Client Consulting & Stakeholder Engagement
- Business Systems Integration & QA Testing
Timeline
Senior Project Manager
WTW (Willis Towers Watson)
11.2021 - Current
Client Service Manager
Empyrean Benefit Solutions
05.2014 - 11.2021
Benefits Operations Manager
Aon Hewitt
10.2008 - 06.2012
Business Systems Analyst
Aon Hewitt
01.2006 - 09.2008
Microsoft Office
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