Leaaetohi Mahe
San Jose,CA
Summary
Versatile scholar bringing valuable experience in administrative roles, including software engineering and human relations skills for business-related organizations. Motivated to maintain customer satisfaction and contribute to company success. Possessing uncompromising work ethic, time management, organization and prioritization qualities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Postal Service
10.2022 - Current
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided primary customer support to internal and external customers in fast-paced environment.
Night Auditor
Courtyard Marriott
07.2021 - 11.2022
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Generated and printed daily financial reports to track hotel performance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Education
Bachelor of Science - Business Administration And Management
San Diego State University
San Diego, CA05.2026
Bachelor of Arts - Economics
San Diego State University
San Diego, CA05.2026
Associate of Arts - Business Administration And Management
West Valley College
Saratoga, CA05.2024
Associate of Arts - Economics
West Valley College
Saratoga, CA05.2024
Associate of Arts - Liberal Arts And General Studies
West Valley College
Saratoga, CA05.2024
Skills
- Administrative Support
- Computer Proficiency
- Conflict Resolution
- Critical Thinking
- Customer Relations
- Customer Service
- Microsoft Excel
- Project Management Abilities
- Technical Support
- Team Leadership
Languages
Tongan
Professional Working
English
Native or Bilingual
Timeline
Customer Service Representative
Postal Service
10.2022 - Current
Night Auditor
Courtyard Marriott
07.2021 - 11.2022
Bachelor of Science - Business Administration And Management
San Diego State University
Bachelor of Arts - Economics
San Diego State University
Associate of Arts - Business Administration And Management
West Valley College
Associate of Arts - Economics
West Valley College
Associate of Arts - Liberal Arts And General Studies
West Valley College
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