Nonhlanhla Linda Ncube

• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• insurance verification, for PPO insurances
• attending patients enquiries,
• Performed various administrative tasks by filing, copying and faxing documents.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• appeals for denied claims,
• billing in and billing out of procedures as per rule,
• sending out of claims daily as per office,
• verification of proper postings to ensure if claims are correct, calling insurance as well patients for verification purposes
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
• Coordinated Skype calls across multiple time zones.
• Monitored emails, organized inbox, and prioritized messages for the office
• Monitored emails, organized inbox, and prioritized messages for the office
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Uploaded files for team use on Google Suite and SharePoint.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

• Daily preparation of goal sheets for claims departments
• preparation of weekly reports to be worked on
• Logged, allocated and managed claims.
• Worked productively in fast-moving work environment to process large volumes of claims.
• maintaining a stable monthly flow power point for the work done during the month,
• filing of daily claims to be sent, completed, on count by issue on daily basis.
• calling of insurances, monthly reports pending credentialing, doctor set to practices, attending to practices managers enquiries,
• Insurance verification, verifying procedures done on the patients,
• verifying if the correct amounts are done correctly, billing in and billing out of procedures as per rule,
• sending out of claims daily as per office, verification of proper postings to ensure if the claims are correct, data capturing into the core system (Open Dental System)
• Resubmitted claims after editing or denial to achieve goals

• Planning of activities on weekly and monthly basis,
• prepares Individual Operating Plan (IOP) in line with organizational Annual Operating Plan (AOP),
• development of policy forms and analytical tools,
• develops a filing system for tools by policy/department,
• identify processes requiring tools in the policies; lists tools to be developed,
• develops a priority list of the tools, develops or adapts tools to satisfy policy requirements,
• filing of tools in policy/departmental folders,

FRONT OFFICE DUTIES

• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Coordinated meetings across multiple different departments.
• Managed CRM input, exports and clean up.
• Conferred with customers by telephone, chat or email to provide information.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Kept extensive contact list updated with new contacts and changes to existing contacts.
• Organized and managed team tasks using Trello and Asana.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Bank reconciliations, journal tick back, processing of electronic funds transfers, attending the daily Reserve Bank cheque clearing, data capturing in the core banking system, filling processed vouchers and schedules, attending to customers queries, preparing country settlements from all Agribank branches